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About the Role

The IT Support Technician provides level 2 technical and operational support to users, installs hardware and software, and evaluates new products to improve operational efficiency.

Responsibilities

• Provide level 2 support onsite, remotely, by phone, and by email.
• Assist with onboarding and offboarding.
• Carry out additional tasks, projects, and responsibilities as assigned.
• Perform other related support as assigned.
• Provide support for IT equipment, including workstations, laptops, peripheral equipment, fax machines, photocopiers, cell phones, and conference room equipment, including Android and Yealink.
• Image laptops, update software, and install equipment for current and new employees.
• Prioritize and resolve problems, and escalate them to the appropriately experienced technician when required.
• Record, track, and document the help desk request problem-solving process through to final resolution.
• Perform post-resolution follow-ups with clients.
• Report major incidents to the appropriate people.

Requirements

• Excellent interpersonal relations; client relationships are prioritized.
• Proactive and analytical skills.
• Autonomy and ability to work effectively in a team; teamwork and communication are key.
• 5 to 8 years of experience in similar functions; excellent problem-solving skills.
• College or professional diploma in computer science or any other discipline deemed relevant.
• Mastery of the Windows 11 operating system.
• Very good knowledge of Active Directory and Microsoft Admin Center.
• Knowledge of Intune, Azure, network environment, and SharePoint.
• Mastery of the Office 365 environment.
• Very good verbal and written communication skills.
• Excellent knowledge of English, both oral and written; French is an asset.
• AI orientation and some knowledge in this area are assets.

Skills

• Windows 11
• Active Directory
• Microsoft Admin Center
• Intune
• Azure
• Network environment
• SharePoint
• Office 365

Location

• Ontario

Work Type

• Hybrid
• 4 days in-office per week

Experience Level

• 5 to 8 years of experience

Education Level

• College or professional diploma in computer science or any other discipline deemed relevant

Salary/Compensations

• $55,000 - $72,000

Benefits

• Competitive compensation and benefits packages

About the Company

• We invest in creating a culture of purpose that makes our people feel valued, cared for, seen, and heard.
• Our approach to employee experience is tailored to your needs and ambitions: Your Inclusive Experience: We are committed to cultivating an inclusive, safe, and trusting work environment.
• Your Growth & Empowerment: We have ambitious growth goals for our firm, which makes us a great place to advance your career.
• Your Rewards & Recognition: We deeply value our people and their contributions and that’s reflected in our competitive compensation and benefits packages and our collaborative culture.
• Your Wellness Your Way: We strive to create a healthy work environment and we offer programs designed to support our employees’ wellbeing.

Equal Opportunity

• Fiera Capital subscribes to the principle of employment equity. Our staff is our most valuable asset, and our goal is to create an inclusive and equitable environment where everyone can achieve their true potential.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or on the basis of disability, genetic information or any other federal, state, or local protected class. Fiera Capital will not tolerate any form of discrimination or harassment.
• All staffing decisions, including hiring and promotion decisions, will be based on merit, skills, performance, and business needs. We are pleased to receive applications from qualified individuals from a variety of backgrounds. Job applicants who are individually selected for an interview will be notified that accommodations are available upon request. If a selected participant requests accommodation, Fiera Capital shall consult with the applicant and provide, or arrange for the provision of, suitable accommodation in a manner that considers the applicant’s accessibility needs due to disability.