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About the Role

As a Technical Writer III, you will produce customer-focused product documentation, guiding and educating users with the right content at the right time. You will collaborate with writers, content strategists, product managers, engineers, and designers to understand complex products and establish best practices in user-centered technical writing. This role involves integrating AI into processes to enhance quality, velocity, and user experience.

Responsibilities

Produce high-quality documentation, including new features, release notes, and API docs.
Develop deep product knowledge through research, SME collaboration, and product usage.
Build strong cross-functional partnerships with designers, developers, and product managers.
Contribute to and utilize the writing team’s standards, processes, and best practices.
Advise and assist other writers, and participate in collaborative content reviews.
Advocate for the customer in all job aspects.
Help define team strategy and vision while independently managing projects.
Continuously find ways to integrate AI into processes to improve quality, drive velocity, and enhance customer and writer experience.

Requirements

Portfolio of writing samples demonstrating clear technical communication with a modern, conversational voice and tone.
Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice.
Ability to thrive in a fast-paced, evolving environment with tight deadlines and high expectations.
Exceptional audience analysis, written and verbal communication, and problem-solving skills.
Experience exploring customer problem spaces and addressing their needs through documentation.
Curiosity to explore improving authoring workflows and project management processes with AI.
Experience and/or understanding of DITA/XML and structured authoring.
Experience using a technical authoring tool, preferably OxygenXML Editor.
Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies.
Demonstrated understanding of topic-based authoring and reusable information architecture.
Dedicated user-centric approach focused on customer needs.
Strong grasp of user experience fundamentals.
Proven experience utilizing AI technologies to enhance decision-making, streamline workflows, improve efficiency, and drive business outcomes.

Skills

Technical writing
Product documentation
API documentation
DITA/XML
Structured authoring
OxygenXML Editor
Git
GitHub
GitLab
BitBucket
Topic-based authoring
Information architecture
User experience (UX)
AI technologies
osquery scripting
Python scripting
AI agents
Prompt engineering
Cybersecurity industry knowledge
Component Content Management System (CCMS)

Location

Austin, TX
NYC

Work Type

Hybrid

Experience Level

Technical Writer III

Salary/Compensations

$100,000 - $155,000 per year

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays
Paid parental and adoption leaves
Professional development opportunities
Employee Networks, geographic neighborhood groups, and volunteer opportunities
Vibrant office culture with world class amenities
Great Place to Work Certified™
Eligibility for bonuses
Equity grants
Health insurance
401k
Paid time off

About the Company

Global leader in cybersecurity, protecting people, processes, and technologies.
Mission-driven company redefining modern security with an AI-native platform.
Processes trillions of events daily with large-scale distributed systems.
Customers span all industries, relying on CrowdStrike for business continuity and safety.
Leverages AI to transform work, emphasizing responsible adoption, experimentation, and innovation.
AI-first mindset used as a force multiplier for execution, expertise, insights, and problem-solving.
Seeks passionate, innovative individuals committed to customers, community, and each other.

Equal Opportunity

CrowdStrike is proud to be an equal opportunity employer.
Committed to fostering a culture of belonging where everyone is valued and empowered.
Supports veterans and individuals with disabilities through affirmative action.
Prohibits discrimination based on race, color, creed, ethnicity, religion, sex, sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, membership in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.
Employment decisions are based on valid job requirements.
Participates in the E-Verify program.