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About the Role

The Alterations Coordinator supports the end-to-end garment workflow, ensuring seamless operations from receiving and organizing luxury merchandise to completing rigorous quality inspections and preparing outbound shipments. This role balances technical apparel support with vital administrative oversight.

Responsibilities

• Receive gondolas and wardrobe boxes delivered by carriers; verify contents against inbound manifests and resolve discrepancies.
• Organize garments systematically by customer promise date.
• Prepare wardrobe boxes for shipping, create shipping labels, manifest outbound merchandise, and stage gondolas for secure shipment.
• Conduct final quality inspections to ensure all alteration tasks adhere to quality guidelines.
• Assist with fittings, sewing, pressing, spotting garments, and stock repairs.
• Utilize daily alterations reports to verify merchandise completion, audit operational metrics, and plan upcoming workflows.
• Monitor alteration tickets, tasks, receipts, waived fees, and marks for accuracy and compliance.
• Act as a central point of contact for supported stores, answering inquiries professionally.
• Ring alterations transactions accurately through the POS system.
• Provide operational supervision and leadership to employees in the absence of the Alterations Manager.
• Perform additional responsibilities and projects as needed.

Requirements

• 2+ years of relevant experience in retail operations, administrative coordination, or apparel/alterations environments.
• Solid understanding of the fashion industry, including garment tailoring, construction, fabrication, and luxury styling.
• Strong verbal and written communication skills; ability to interact effectively and professionally via phone, email, and in person.
• Proficient with Microsoft/ Google and comfortable operating standard office and POS equipment.
• Strong coordination skills, with a proven ability to manage order workflows, scheduling, and documentation in a fast-paced environment.
• The employee is regularly required to sit, stand, walk, and use hands to finger, handle, or feel.
• The employee is frequently required to reach with hands and arms, and occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision and fine detail focus.

Skills

• Garment tailoring
• Garment construction
• Garment fabrication
• Luxury styling
• Communication
• Coordination
• Microsoft Office
• Google Suite
• POS systems

Location

• Remote

Work Type

• Full-time

Experience Level

• 2+ years

Education Level

• Degree in Fashion Design, Apparel Product Development, or a related field (Preferred)

Salary/Compensations

• $19.61 - $24.51 per hour
• $25 per hour

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)
• Amazing employee discount

About the Company

• Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary.
• It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives.
• Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations.
• It serves customers across its 36 stores, digital channels, and through remote selling.
• It is part of Saks Global’s portfolio of world-class luxury retailers and real estate assets.

Equal Opportunity

• Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.
• If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact a recruiter.