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About the Role

The Dispatcher directs day-to-day route and trip operations, ensuring safe, cost-effective, and on-time performance. This role involves daily communication with drivers and monitors, adhering to client and company procedures.

Responsibilities

• Assist with all phone call information and dispatching of rides
• Organize and route trips based on schedule and location to ensure optimal performance
• Provide assistance to drivers for directions to destinations
• Assist drivers and transportation providers with problems or issues relating to scheduling
• Establish and maintain effective communication with transportation providers
• Report and record all incidents to the applicable manager
• Document and report provider no shows or on-time-performance issues
• Inform transportation providers of their next-days trips and any new trips that occur
• Monitor radio, telephones and on-road provision of service for quality
• Record time of departure, destination, and expected time of return
• Provide feedback on drivers’ performance

Requirements

• High school diploma or G.E.D. equivalent
• Possess valid authorization to work in the United States
• Regular attendance is required

Skills

• Excellent communication and interpersonal skills
• Good organizational skills with attention to timeliness and details
• Effective use of scheduling software
• Two-way radio communication
• Data analysis skills
• Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
• Ability to maintain high level of confidentiality

Location

• United States

Work Type

• Full-time

Experience Level

• 2+ years in transportation routing, dispatching, and scheduling expertise preferred
• 1 year experience working with the applicable transit scheduling system preferred

Education Level

• High school diploma or G.E.D. equivalent

Salary/Compensations

• $24.04 per hour

Benefits

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Tuition Reimbursement
• Leadership Mentoring Opportunities

About the Company

• At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
• We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
• Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
• Together, we thrive, push our limits, and work as team to help you reach your full potential.
• At MTM Transit, it is never just a ride, it's personal.
• We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.
• We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.
• Our company culture is one of innovation, collaboration, and growth.
• If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

Equal Opportunity

• MTM is an equal opportunity employer.
• MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
• If you are in need of accommodations, please contact MTM’s People & Culture.