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About the Role

GetYourGuide is connecting travelers with unique experiences worldwide. We are building out our North America team and seeking an Account Manager to join our Sales team in New York City. You will manage a portfolio of mid-market supplier partners, driving their performance, satisfaction, and commercial growth on our platform.

Responsibilities

• Manage and grow a book of business consisting of mid-market supplier accounts.
• Understand assigned market(s) and hit performance targets.
• Empower accounts through education, resources, and enablement.
• Act as the go-to partner for supplier growth and strategy to drive long-term retention.
• Pitch, cross-sell, and upsell to win commercial opportunities including new activity listings, increased availability, and commission negotiations.
• Partner with internal teams to identify roadblocks, troubleshoot connectivity issues, and escalate tactfully.
• Focus on operational excellence and monitor partner health by solving supplier challenges.
• Review account performance regularly, share clear insights with management, and proactively flag opportunities for expansion.

Requirements

• 2 to 3 years of experience in Account Management or Customer Success, ideally in tech or a marketplace environment.
• A track record of hitting (and beating) commercial targets.
• Strong communication skills and the ability to build trust with partners quickly.
• A data-driven mindset; comfortable working with performance metrics and turning numbers into action.
• Passion for shaping the future of sales and partner success in the age of AI.
• Thrive in fast-paced environments, using available resources to build and scale efficiently.
• Great problem-solving skills and a proactive, ownership-oriented attitude.
• Enthusiasm for travel and genuine enthusiasm for what GetYourGuide stands for.
• Bilingual skills are a nice to have (Spanish or French a plus given the North America market).

Skills

• Account Management
• Customer Success
• Commercial Targets
• Communication Skills
• Data-Driven Mindset
• Problem-Solving
• AI

Location

• New York City

Work Type

• Hybrid

Experience Level

• 2-3 years

Salary/Compensations

• $97,000 base ($121,000 OTE)

Benefits

• 10 Paid Sick Days Per Year
• 40 Telecomuting Days
• 16 weeks 100% paid parental leave
• 3 days Marriage Leave
• 401k Plan with company contribution match of up to 3.5%
• Medical, dental and vision options
• Option for FSA (Flexible Spending Accounts)
• Option for HSA (Health Savings Accounts)
• Basic Life Insurance
• Short Term Disability Insurance
• Voluntary Life Insurance
• Voluntary Long Term Disability Insurance
• Voluntary Accident Insurance
• Voluntary Specified Disease Insurance
• TotalPet
• InfoArmor
• Employee Assistance Program (EAP)
• Family and Friends Discount
• Contribution toward foreign Language classes
• Learning Budget - 1,000 Euro per year
• Maven Family Planning
• Transportation reimbursement benefit: NYC $127 per month
• Lunch Provided in office twice a week
• Grab&Go Breakfast and Snacks in office

About the Company

• Since 2009, GetYourGuide has been connecting travelers with the experiences they'll talk about for the rest of their lives.
• Our global marketplace is home to more than 200,000 activities across 50,000 experience creators.
• We're building out our North America team and looking for someone who's ready to make their mark.

Equal Opportunity

• We’re an equal opportunities employer.
• Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.
• Please refrain from including your picture and age with your application.