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About the Role

Under the direction of the Practice Administrator, the Medical Secretary provides clerical support to the physicians and patients. Medical Secretaries should have a positive attitude, ability to multi-task and remain calm under occasional stressful situations.

Responsibilities

• Gives instructions to patients as ordered by physicians.
• Answers all calls, greeting the caller in a professional manner.
• Documents all conversations and work done on behalf of patients in the patient’s electronic health record.
• Displays consistent positive and polite approach towards patients, vendors, management, and co-workers.
• Maintains clean, orderly, and organized work stations.
• Keeps absences and tardiness to a minimum, acceptable standard.
• Attend all staff meetings, training, and/or testing.
• Resolves problems either independently or by knowing when appropriate to seek out another resource.
• Work varying/longer schedules when needed by the Practice.
• Performs specialized tasks and projects as requested by physicians and management in an accurate and timely fashion.
• Cross trains with other office positions and provides coverage for other positions as needed or directed.
• Abides by the policies, procedures, guidelines, rules, testing, security, administration and confidentiality of the patients and the practice under the guidelines of OSHA and HIPAA laws and safeguards.
• Performs other duties as required.

Requirements

• Must have transportation to work and if required, to remote offices when required.
• The job operates in a professional medical office environment.
• Routinely uses standard office equipment such as computers, phones, scanners, photocopiers, and fax machines.
• May expose worker to hazardous or toxic substances commonly found in medical offices.
• Regularly required to see, talk or hear.
• Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Occasionally able to lift files, medical products, office products and supplies, up to 20 pounds.
• Primarily a desk position, requiring sitting longer hours at the computer typing on a keyboard.

Skills

• Comfortable multi-tasking with a sharp attention to detail
• Can perform duties accurately in a timely and efficient manner
• Can demonstrate exemplary customer service skills
• Excellent interpersonal skills, with a strong ability to remain cordial throughout the work day as well as to maintain patience under occasional stressful situations
• Excellent verbal and written communication skills
• Computer skills: data entry, knowledge of EMR or ability to be trained.
• Demonstrate strong time management skills and organization skills
• Must be able to exercise discretion, diplomacy and tact in patient and staff interaction
• Must consistently display patience, courteousness and respect.
• Must be well versed or the ability to learn, understand and perform medical office functions.
• Knowledge of HIPAA and OSHA laws and safeguards, or the ability to be trained in HIPAA and OSHA, and be able to follow these guidelines at all times.

Location

• LIGS

Work Type

• Full-time

Experience Level

• Prior medical office experience preferred, but will train qualified candidate.

Education Level

• High school graduate or GED.