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About the Role

The Partner Growth Sales Manager is responsible for managing and growing Diligent's portfolio of Growth reseller, referral, and advisory partners. This role focuses on maintaining partner-generated revenue, increasing cross-sell and upsell opportunities, and ensuring partners remain engaged and informed on Diligent's solutions. The position serves as the primary relationship owner for a high-volume partner portfolio, driving scalable partner success and ensuring partners meet program requirements for participation in Diligent's ecosystem.

Responsibilities

Serve as the primary business contact for a portfolio of reseller, referral, and advisory partners.
Maintain regular communication through business reviews, webinars, newsletters, and virtual meetings.
Ensure partners understand Diligent's strategy, product roadmap, and go-to-market priorities.
Act as the primary escalation point for partner questions and commercial support.
Own revenue performance across the assigned partner portfolio.
Identify opportunities to expand existing partner business through cross-selling, upselling, and renewals expansion.
Drive partner pipeline creation through enablement initiatives and partner campaigns.
Work with Sales to support partner-led opportunities requiring direct sales engagement.
Ensure partners remain knowledgeable on Diligent products, positioning, and solution updates.
Coordinate product education, sales enablement, and go-to-market messaging with internal teams.
Promote partner participation in webinars, enablement sessions, and product launches.
Increase partner self-sufficiency through scalable education and communication programs.
Ensure assigned partners remain current with Partner Program requirements.
Monitor partner completion of required implementation certifications, product training, and recertification requirements.
Proactively engage partners whose certifications or program requirements are nearing expiration.
Communicate new product releases, implementation updates, and enablement resources that support implementation readiness.
Ensure partners understand Diligent implementation standards and maintain qualifications for subcontracted delivery.
Maintain accurate records of partner certifications, capabilities, and program status.
Partner closely with Sales, Customer Success, Marketing, Professional Services, Partner Programs, and Product teams.
Ensure smooth engagement between partners and internal teams.
Advocate for partner needs while maintaining alignment with company policies.
Track partner revenue, pipeline, certifications, and engagement metrics.
Maintain CRM and PRM data accuracy.
Identify inactive partners and execute reactivation plans.
Recommend partners for increased investment or program changes based on performance and engagement.

Requirements

5+ years of channel sales, partner management, alliances, or indirect sales experience.
Previous experience in GRC or audit preferred.
Experience working with reseller, referral, advisory, or channel partner ecosystems.
Strong understanding of SaaS partner sales motions and indirect go-to-market models.
Excellent relationship management, communication, and organizational skills.
Ability to manage a high volume of partners through scalable engagement models.
Experience with Salesforce, PRM platforms, partner enablement tools, and certification tracking is preferred.

Skills

Channel sales
Partner management
Alliances
Indirect sales
GRC
Audit
Reseller partner management
Referral partner management
Advisory partner management
SaaS sales
Relationship management
Communication
Organization
Salesforce
PRM platforms
Partner enablement tools
Certification tracking

Location

New York City
Washington D.C.
London
Galway
Budapest
Munich
Bengaluru
Singapore
Sydney

Work Type

Hybrid

Experience Level

5+ years

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Creativity is ingrained in our culture.
We are innovative collaborators by nature.
We care about our people.
We have teams all over the world.
Diversity is important to us.
Growing, maintaining and promoting a diverse team is a top priority for us.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer.
We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.