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About the Role

Assists the Manager in providing support to the associates in the Patient Access/Scheduling department during their shift, assuming responsibility for daily department operations and serving as a point of contact for problem-solving and communication.

Responsibilities

• Performs all functions of a Patient Access Professional.
• Assists the Manager in providing support to the associates in Patient Access/Scheduling department during their shift.
• Assumes responsibility for the daily department operations during shift.
• Serves as a point of contact for answering questions and helping to solve problems identified by the Patient Access/Scheduling team.
• Services as a point of contact during shift for associates to communicate any scheduling issues or changes that arise.
• Coordinates and completes the monthly staffing schedule for all shifts to ensure proper coverage.
• Provides input to Manager for associate performance evaluations.
• Performs daily/weekly/monthly regulatory and compliance audits and reports findings.
• Provides outstanding service to all patients, visitors, internal and external customers.
• Demonstrates a positive and professional image at all times.
• Ensures accurate patient demographic and insurance information is received and verified for timely billing and proper reimbursement.
• Follows all Federal and State regulations associated with the registration process.
• Completes other tasks assigned by Manager.

Requirements

• Energetic individual that demonstrates knowledge in customer service is required.
• Secretarial experience with strong organizational skills required.
• Excellent history of public/patient relations and strong communication skills is required.

Skills

• Computer knowledge and skills including but not limited to McKesson Paragon, EPIC and Microsoft Office products is preferred.
• Medical terminology is desired.

Experience Level

• 3-5 years’ work related experience required.
• 2 - 3 years of previous registration experience desired.
• 3 - 5 years of previous secretary/clerical medical office experience desired.

Education Level

• Associates Degree preferred
• Medical terminology is desired.

Salary/Compensations

• $18.90 - $23.10/hr

Equal Opportunity

• Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.