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About the Role
Penn Power Group, LLC is seeking a Service Advisor to join their team. With over 50 years of experience, the company is a leading distributor of Detroit Diesel engines, Allison transmissions, and Carrier refrigeration, known for outstanding customer service and innovative solutions.
Responsibilities
- Respond to inquiries regarding services, pricing, repair completion dates, and billing adjustments.
- Promote and sell company services.
- Assess customer needs and promote alternative products and services.
- Coordinate activities with other internal departments to meet customer needs.
- Perform routine tasks under immediate supervision.
- Open, review, communicate status to customers, and close repair orders.
- Process and/or expedite customer orders.
- Utilize computerized systems for information gathering, troubleshooting, call tracking, and sales confirmation.
Requirements
- High energy, self-starter, serious-minded, capable of initiating and building productive relationships.
- Prior Truck/Automotive Service/Dealership experience.
- Must possess a valid driver's license and be able to visit customer sites as required.
- Ability to move about inside the office to access file cabinets and office machinery.
- Ability to walk/stand throughout the day.
Skills
- Excellent customer service skills
- Strong written and verbal communications
- Strong telephone skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Mid Level
Education Level
- High School Diploma or GED
Salary/Compensations
- Competitive salary
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- On-going paid training
- Tuition Reimbursement
About the Company
- Penn Power Group, LLC has been in business for over 50 years.
- The company provides outstanding customer service and innovative solution development.
- They have a great ability to adapt to changing markets.
- Penn Power Group is a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration.
- Visit www.pennpowergroup.com for more information.
Equal Opportunity
- An Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
- Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans.
- We make reasonable accommodation for individuals with disabilities to apply for employment.
- Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
- The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.