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About the Role

This role involves scheduling appointments for Gas Safety Checks throughout the London Region, ensuring gas engineers have efficient workloads and customer appointments are managed effectively. You will deliver high-quality, effective, and efficient scheduling in accordance with legislative and contract specifications.

Responsibilities

• Deliver high-quality, consistent scheduling and programming of gas servicing and repairs across the London Gas Region ensuring compliance targets are met
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer
• Manage relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately
• Maintain effective filing systems, database records and processes that enable accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible
• Assist in the production of quality statistical information on key performance indicators such as satisfaction levels and response times to assist managers in target setting, performance monitoring and implementing improvements

Requirements

• Experience of using multiple systems and processes to effectively schedule a field workforce
• Working knowledge of relevant regulations, legislation and good practice
• Ability to extract and interpret data from a number of sources
• Good negotiation and planning skills
• Candidates are required to submit a covering letter as part of their application. The covering letter should explain why you are interested in the role and demonstrate how your experience and skills meet the requirements of the post.

Skills

• Customer Service
• Business Administration
• Scheduling
• Negotiation
• Planning

Location

• London

Work Type

• 40 hours per week

Education Level

• NVQ2 in Customer Service or Business Administration (or similar)

Salary/Compensations

• £36,038 - £37,935 per year

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

About the Company

• We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation.
• We foster a diverse and inclusive culture.
• Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
• Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Equal Opportunity

• Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.