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About the Role

This leadership position combines the roles of Head of International Platform Support and Global Head of AI Operations within the Commercial and Corporate & Investment Banking Technology (CCIBT) group. The role is responsible for managing production systems for Wells Fargo's international businesses, ensuring smooth global IT operations, and transforming the organization's operations model into an AI-driven, autonomous capability. The position focuses on operational excellence, cyber resilience, predictive intelligence, and autonomous remediation to achieve industry-leading service reliability. The Head of International Support and AI Ops will be based in Singapore and will have both regional and global responsibilities, serving as the primary executive accountable for evolving technology operations into predictive, autonomous, and data-driven enterprise capabilities.

Responsibilities

Manage the local and regional team of technologists who support the CCIBT applications and services.
Liaise with partners in software engineering, testing, product management and business operations teams to support the best outcomes in our ongoing development of IT systems.
Drive a globally consistent and high-quality team to manage, support, change.
Develop and execute the CCIBT AI Operations strategy aligned to business growth, digital transformation, cyber resilience, and operational excellence objectives.
Establish the roadmap to transition from traditional operations to autonomous operations.
Build and lead a high-performing AI Ops organization spanning technology operations, reliability engineering, observability, automation, and autonomous remediation.
Define measurable operational outcomes including uptime, resiliency, cyber risk reduction, and operational efficiency.
Serve as the executive sponsor for AI-enabled operational transformation initiatives.
Implement AI-driven monitoring, event correlation, anomaly detection, and root-cause analysis capabilities.
Lead the deployment of autonomous operational workflows capable of identifying, diagnosing, and resolving incidents without human intervention.
Establish closed-loop automation across infrastructure, networks, applications, cloud platforms, and data services.
Drive implementation of self-healing architectures and intelligent recovery mechanisms.
Eliminate manual operational processes wherever automation can provide safer and faster outcomes.
Lead day-to-day international platform operations across APAC and EMEA, ensuring incidents, changes, and problems are managed with clear ownership, urgency, and business focus.
Establish consistent regional operating practices for incident management, change execution, problem resolution, handover, escalation, and service governance across international time zones.
Drive effective management of business-impacting incidents, ensuring rapid triage, timely escalation, clear stakeholder communication, and disciplined recovery through APAC and EMEA market hours.
Oversee regional change activity to ensure production readiness, safe implementation, business alignment, and effective post-change validation across international platforms.
Strengthen problem management discipline by ensuring recurring issues are identified, root causes are addressed, corrective actions are tracked, and operational risk is reduced across the international estate.
Own enterprise availability strategy and roadmap toward 99.999% service availability.
Establish Site Reliability Engineering (SRE) practices across critical business platforms.
Develop predictive models to identify service degradation before customer impact occurs.
Reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR) through AI-driven automation.
Ensure resilience is designed into all production environments.
Lead the convergence of operational resilience and cyber resilience.
Establish AI-powered vulnerability intelligence and risk prioritization capabilities.
Build autonomous vulnerability remediation programs capable of automated patch deployment, configuration correction, compliance enforcement, infrastructure hardening, and risk-based remediation orchestration.
Minimize vulnerability exposure windows through continuous monitoring and automated response.
Partner with the CISO organization to strengthen enterprise cyber defense capabilities.
Create automated containment and recovery workflows for cyber incidents.
Ensure technology platforms can withstand and rapidly recover from cyber disruptions.
Establish governance frameworks for AI-enabled operational decision making.
Ensure explainability, auditability, and compliance of AI-driven remediation activities.
Implement controls that balance automation speed with enterprise risk requirements.
Create standards for AI model management, validation, and operational oversight.
Reduce operational costs through automation and intelligent process optimization.
Improve operational productivity and engineer effectiveness.
Deliver measurable improvements in incident reduction, service availability, operational efficiency, vulnerability remediation time, and risk reduction.
Develop executive dashboards and KPI frameworks to measure business value realization.
Build and lead multidisciplinary teams across AI Operations, Site Reliability Engineering (SRE), Automation Engineering, Platform Engineering, Observability Engineering, Reliability Architecture, and Cyber Resilience Operations.
Foster a culture of innovation, ownership, continuous learning, and operational excellence.
Influence executive stakeholders and board-level discussions regarding operational resilience and cyber risk posture.
Act as a transformational leader capable of driving enterprise-wide change.

Requirements

Experience in Technology Strategic Leadership, or equivalent demonstrated through one or a combination of the following: work experience, training, education.
Management or leadership experience.
Experience of progressive leadership experience in enterprise technology operations, infrastructure, cloud, engineering, AI Ops, or cyber resilience.
Experience of leading large-scale global technology operations organizations.
Proven track record driving enterprise transformation programs.
Experience implementing AI/ML-driven operational platforms and automation frameworks.
Experience leading mission-critical environments requiring high availability and operational resilience.
Strong understanding of cyber security operations, vulnerability management, and risk mitigation.

Skills

AI Operations (AIOps)
Machine Learning Operations (MLOps)
Site Reliability Engineering (SRE)
Enterprise Observability Platforms
Cloud Operations (Azure, AWS, GCP)
Infrastructure Automation
Event Management and Correlation
Incident and Problem Management
Autonomous Remediation Platforms
Security Operations and Vulnerability Management
Cyber Resilience Frameworks
DevSecOps
Platform Engineering
Enterprise Architecture

Location

Singapore

Work Type

Full-time

Experience Level

Senior
Executive

About the Company

Wells Fargo's Commercial and Corporate & Investment Banking Technology (CCIBT) group supports Wells Fargo's Commercial Banking and Corporate & Investment Banking businesses.
This diverse portfolio of capabilities spans multiple technology disciplines and strategic innovations.
CCIBT provides strategic, enterprise-wide technology capabilities and enabling services to our lines of business and management of the applications in terms of skills, stability, security, scalability, speed, and cost.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.
They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.
There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Third-Party recordings are prohibited unless authorized by Wells Fargo.
Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.