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About the Role

This role sits at the intersection of AI-native operations, enterprise platform engineering, and IT service management. You will own how Sonar designs, builds, and operationalizes AI-augmented systems across its internal technology ecosystem — engineering AI agents and connectors, automating workflows end-to-end, and integrating our enterprise tool stack, with Jira Service Management and the Atlassian suite as one core platform among several.

Responsibilities

Designing, building, and operationalizing AI-native capabilities across Sonar's internal stack — Claude MCP (Model Context Protocol) integrations, custom Claude skills, Rovo agents, and Enterprise Apps connectors.
Administering, configuring, and continuously evolving Jira Service Management — including service catalog design, SLA management, queue configuration, request type rationalization, and automated routing.
Managing the full Atlassian Cloud ecosystem (Jira Software, Confluence, JSM, Guard, Loom, Trello, Bitbucket) with deep expertise in governance, user access management, project templates, and platform health monitoring.
Designing and implementing sophisticated workflow automations — using Atlassian Automation, REST APIs, and third-party middleware — that eliminate manual processes and scale operations without adding headcount.
Building and maintaining integrations between Atlassian and adjacent enterprise systems (Slack, HR platforms, identity providers, monitoring tools) using webhooks, APIs, and marketplace apps.
Owning JSM Assets configuration, data integrity, and lifecycle management across IT hardware, software licenses, and configuration items (CIs) — ensuring a reliable, audit-ready source of truth.
Defining and enforcing ITIL-aligned processes including incident management, change management, problem management, and access management — translating business needs into governed, automated workflows.
Ensuring platform configurations adhere to SonarSource's data protection, access control, and audit requirements.
Supporting external audit engagements (KPMG, PwC) with documentation and evidence packages.
Partnering with all internal teams (HR, Finance, Legal, IT, Security, GTM) to identify automation opportunities, gather requirements, and deliver continuous improvements — acting as a true internal platform consultant.
Proactively identifying opportunities to modernize internal processes, adopt new platform capabilities, and drive the platform roadmap forward in partnership with the BizTech BackOffice lead.

Requirements

Hands-on experience with AI-native platforms and building on them — Claude/Anthropic, MCP, agent frameworks (Rovo or equivalent), connectors, and prompt-based workflows.
5+ years hands-on administration of Jira Service Management (JSM), Jira Software, and Confluence Cloud in enterprise, multi-team environments.
Deep knowledge of JSM request types, workflows, SLAs, queues, automations, and service catalog design.
Proven experience building workflow automations using Atlassian Automation and/or third-party tools.
Comfortable with REST APIs, webhooks, and JSON for system integrations.
Experience with adjacent enterprise systems — identity providers (Okta, JumpCloud), collaboration tools (Slack, Zoom), or business systems (NetSuite, BambooHR, Salesforce) — is a strong differentiator.
Experience configuring and maintaining a CMDB or IT asset management system (JSM Assets, ServiceNow CMDB, or equivalent).
Strong understanding of ITSM processes and ITIL v3/v4 frameworks — including incident, change, problem, and request management — with the ability to configure platform workflows that enforce these processes at scale.
Understanding of IT General Controls (ITGC), access governance, and audit-readiness requirements.
Exceptional analytical, strategic thinking, and problem-solving abilities.
Highly autonomous and pragmatic.
Strong decision-making skills, with the ability to prioritize across competing demands and manage multiple concurrent initiatives.
Self-confident enough to challenge the status quo.
Excellent communication skills for both technical and non-technical audiences.
Collaborative by nature.
Leadership mindset.
Values 'done' over 'perfect'.

Skills

AI Systems & Agent Engineering
ITSM Platform Ownership (JSM)
Atlassian Suite Administration
Automation Engineering
Enterprise Integration Architecture
CMDB & Asset Management
ITSM Process Governance
Security, Compliance & Audit Support
Stakeholder Enablement
Platform Roadmap Contribution
Claude/Anthropic
MCP
Rovo
Jira Service Management
Jira Software
Confluence Cloud
Atlassian Automation
REST APIs
Webhooks
JSON
Python
Groovy
JavaScript
Okta
JumpCloud
Slack
Zoom
NetSuite
BambooHR
Salesforce
JSM Assets
ServiceNow CMDB
ITIL v3/v4
IT General Controls (ITGC)

Location

Austin
Bochum
Dubai
Geneva
London
Singapore
Tokyo
Washington D.C.

Work Type

In-office culture
Relocation support

Experience Level

Multi-year experience

Education Level

Atlassian Certifications (Plus): ACP-620 (Jira Service Management), ACP-120 (Jira Administrator), or ACP-420 (Confluence Administrator)

About the Company

Sonar is driving the future of agent-centric software development.
As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted developers or autonomous agents is reliable, secure, and maintainable.
Integrating seamlessly with Claude Code, Codex, Cursor, GitHub Copilot, Gemini, and Devin, we help over 75% of the Fortune 100 build trusted, reliable, compliant software.
Customers who use Sonar are 44% less likely to report an outage due to AI-generated code.
We believe code verification is the critical missing link in the Agent-Centric Development Cycle (AC/DC).
Industry giants like Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford Motor Company count on us to provide independent, explainable, consistent review and governance of their AI-generated code via products like: SonarQube, SonarQube Foundation Agent, SonarSweep & Sonar Context Augmentation.
Our team operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C.
We move with a mindset we call CODE: Committed to our customers and community. Obsessed with quality. Deliberate in our decisions. Effective as one team.
With over $400M in revenue and profitable, fast-paced growth, we are building the backbone of the AI software revolution.

Equal Opportunity

We value diversity, equity, and inclusion
At Sonar, we believe that our diversity is our strength.
We are a global company that values and respects different backgrounds, perspectives, and cultures.
We are committed to fostering a diverse and inclusive work environment where everyone feels valued and empowered to contribute their best.
We are proud to be an equal opportunity employer and welcome all qualified applicants, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you need any accommodation, please reach out to us at hiring@sonarsource.com.
All offers of employment at Sonar are contingent upon the results of a comprehensive background check and reference verification conducted before the start date.
Applications that are submitted through agencies or third party recruiters will not be considered.