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About the Role

An exciting opportunity has arisen for a highly organised and detail-oriented individual to join the Defence Engagement / VIP team as a Defence Engagement Audience Executive, supporting the delivery of military and VIP engagement activity. The successful candidate will support the delivery of VIP engagement activity across a portfolio of world-leading Defence & Security events, helping to connect senior military, government, and industry stakeholders through meaningful engagement opportunities and exceptional customer experiences. This role plays an important part in strengthening military and VIP engagement across the Defence & Security portfolio. You will support the identification, invitation and engagement of senior military, government and industry stakeholders, helping to facilitate valuable connections and deliver high-quality experiences before, during and after our events. You will work across a range of internationally recognised events, supporting engagement with senior military and government stakeholders, building trusted relationships and helping to maximise the value delivered through our VIP engagement programmes.

Responsibilities

Support the planning and delivery of military and VIP engagement programmes across the Defence & Security portfolio.
Develop and maintain effective processes for identifying, managing and engaging senior military and government contacts across the Defence & Security portfolio.
Research and identify relevant military, government and industry stakeholders to support audience growth and engagement objectives.
Coordinate invitation and outreach activity to support the attendance of senior military and government stakeholders across multiple events.
Manage invitation distribution through direct outreach, diplomatic channels, and the VIP Delegate Management System.
Track engagement activity and stakeholder participation, providing reporting and insights to support event objectives.
Coordinate military engagement activity for the Apex event portfolio, including invitation management and stakeholder liaison.
Manage inbound VIP enquiries, providing professional and timely customer service to VIPs and other relevant stakeholders.
Build and maintain strong relationships with military, government, and industry contacts.
Support the delivery of VIP events, networking opportunities, and audience engagement initiatives.
Collaborate with colleagues across the wider business to support event objectives and improve customer experience.
Identify opportunities to improve processes, efficiency and ways of working.
Handle customer and business data responsibly, ensuring compliance with GDPR and other relevant data protection regulations.
Take ownership of personal development through appropriate training and learning opportunities.

Requirements

Excellent organisational skills and strong attention to detail.
Confidence communicating with a wide range of stakeholders in a professional manner.
The ability to manage multiple priorities and deadlines effectively.
A proactive and customer-focused approach to problem solving.
A willingness to learn and develop within the defence and events sectors.
Previous experience in a stakeholder-facing, customer service, engagement, events or administrative role would be advantageous, particularly where relationship management, coordination and attention to detail were key to success.
Exceptional organisational skills with the ability to manage competing priorities.
Strong attention to detail when managing stakeholder information, engagement activity and reporting.
Excellent written and verbal communication skills.
Professional and confident when engaging with senior stakeholders.
Customer-focused with a passion for delivering excellent service.
Collaborative and team-oriented, with the ability to build strong working relationships.
Adaptable and comfortable working in a fast-paced environment.
Strong problem-solving skills and a proactive approach to work.
Good understanding of data management and reporting.

Skills

Organisational skills
Attention to detail
Communication skills
Stakeholder management
Customer service
Problem solving
Data management
Reporting

Location

Office-based
On-site

Work Type

Hybrid
Occasional travel
Out-of-hours work

Experience Level

Advantageous previous experience in a stakeholder-facing, customer service, engagement, events or administrative role

Benefits

25 days’ holiday plus bank holidays
End of year wellbeing shutdown
Extra day of leave for personal celebrations
Summer Hours in August
Helping Our World (HOW) Days – one paid day per quarter for charity work
Pension Scheme
Private Medical Insurance
Health Cash Plan
Wellbeing Library (MYNDUP)
Mentoring Programme
Season Ticket Loan
Cycle to Work Schemes
Free on-site gym and shower facilities
Free eyesight tests
Free flu vaccination

About the Company

Clarion Events is one of the world’s leading event organisers, producing and delivering innovative and market-leading events since 1947.
Clarion Events embrace diversity and equal opportunities in all that we do.
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Clarion is private equity backed and owned by Blackstone.
Blackstone is one of the world’s leading global investment funds, investing capital for the long term in order to build successful, resilient businesses.
Our purpose is to deliver exceptional customer outcomes and experiences, by making every connection count.
Our vision is we want every one of our products to be a market leader in customer satisfaction and delight.

Equal Opportunity

We encourage employees to be open and confident and recognise that every member of the team makes a vital contribution.
Clarion embraces equality, diversity and inclusion and seeks to promote these principles in all of our business activities.
When recruiting new employees or providing opportunities for promotion, we will: Recruit, develop and retain the most talented people, regardless of background, and make the best use of their talents; Ensure that no person is unlawfully discriminated against; Select the best person for the role based on their skills, qualifications and abilities.
This statement sets out our commitment to equal opportunities and to preventing discrimination in the workplace.