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About the Role

As a Manager or Senior Manager at True North Insights, you will lead talented teams, solve complex client challenges, and help shape our service delivery as we scale globally. You will develop people, improve processes, and work alongside senior leadership, gaining exposure to fast-moving industries and high-impact business decisions. This role offers a unique opportunity to build something meaningful in a high-growth environment where your impact is visible and career progression is performance-driven.

Responsibilities

Own a portfolio of strategic client relationships, ensuring exceptional service delivery while driving long-term account growth and client satisfaction.
Lead, coach, and develop a high-performing team of associates, fostering a culture of accountability, collaboration, and continuous improvement.
Act as a cultural ambassador for True North Insights, leading by example with a competitive mindset, relentless drive, and commitment to winning.
Partner directly with leading management consulting firms, institutional investors, and healthcare & life sciences organizations to execute complex, time-sensitive research engagements.
Identify, recruit, and engage senior industry experts to deliver high-quality insights across a broad range of industries and business topics.
Monitor team performance, coaching against key metrics and ensuring individual and team goals are consistently achieved.
Identify opportunities to improve workflows, client experience, and operational efficiency, and take ownership of implementing meaningful improvements.
Work cross-functionally with Sales, Account Management, Compliance, Recruiting, and International teams to deliver seamless client experiences and support company growth.
Contribute ideas, challenge existing processes, and help build scalable solutions as the company continues its rapid global expansion.
Support clients and engage industry experts across global markets, with occasional work outside standard business hours as project needs require.

Requirements

Bachelor's degree.
1.5–5 years of experience within an expert network or primary research firm. Exceptional candidates with directly relevant client-side experience may also be considered.
Proven track record of delivering exceptional client service in a fast-paced, deadline-driven environment.
Demonstrated ability to coach, mentor, and develop junior team members while driving accountability and performance.
Excellent interpersonal, written, and verbal communication skills.
Strong organizational and time management skills with the ability to manage multiple concurrent projects and competing priorities.
Demonstrated ability to thrive in a high-growth environment where priorities evolve quickly.
A collaborative leader who leads by example, takes ownership, and thrives in a high-performance, entrepreneurial culture.
Direct experience supporting Tier 1 or Tier 2 global management consulting firms on commercial due diligence, growth strategy, market assessments, operational improvement, or similar engagements.
Deep understanding of the pace, service expectations, and relationship management required to support consulting clients.
Professional fluency in English required.
Authorized to work in the United States. True North Insights welcomes candidates with U.S. work authorization, including U.S. citizens, permanent residents, F-1 STEM OPT holders, and H-1B transfer-eligible candidates.

Skills

Client service delivery
Account growth
Client satisfaction
Team leadership
Coaching
Mentoring
Developing junior team members
Accountability
Collaboration
Continuous improvement
Competitive mindset
Relentless drive
Client relationship management
Project execution
Expert recruitment
Expert engagement
Performance monitoring
Operational efficiency improvement
Cross-functional collaboration
Strategic thinking
Problem-solving
Time management
Organizational skills
Interpersonal communication
Written communication
Verbal communication

Location

New York City

Work Type

Full-time
Hybrid

Experience Level

Manager
Senior Manager

Education Level

Bachelor's degree

Salary/Compensations

NYC: $86,000–$95,000 for Manager
$100,000–$110,000 for Senior Manager
Target first-year total compensation: $116,000–$151,000+ (inclusive of uncapped quarterly performance bonuses and equity awards)

Benefits

Equity ownership package
Accelerated career progression with clearly defined milestones
Comprehensive leadership training
Comprehensive medical, dental, and vision insurance
401(k) with a guaranteed 3% company contribution
Employment-based immigration support (H-1B transfers and Green Card sponsorship)
Paid vacation, sick leave, and company holidays
Monthly commuting and mobile phone stipends
Global employee discounts and perks program
Opportunities for international travel and office exchanges
Daily office perks (free lunch, snacks, Monday breakfast)
Regular team social events

About the Company

True North Insights is a global expert network connecting organizations with subject matter experts for strategic decision-making.
Founded in 2019 in New York City, the firm has rapidly grown to become a top global expert network.
The company is expanding into Europe and beyond, offering a high-growth, global team environment.
True North Insights partners with leading healthcare and life sciences companies, institutional investors, and management consulting firms.

Equal Opportunity

True North Insights is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive.
We encourage applications from driven, curious individuals excited by the opportunity to make an impact.