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About the Role

The Assistant Program Director (APD) provides leadership and oversight to ensure high-quality, compliant services supporting clients’ housing stability and overall well-being. This role develops and supervises a trauma-informed, high-performing team while fostering professional growth, program improvement, and a culture of equity, inclusion, and engagement.

Responsibilities

• Provide clinical supervision and coaching to case management staff, supporting professional development and high-quality service delivery.
• Review and approve clinical documentation, conduct chart reviews, and monitor dashboards and reports to track outcomes.
• Support the Program Director in policy development, outcomes tracking, reporting, and overall program management, including coverage in their absence.
• Facilitate and co-facilitate clinical meetings, staff meetings, and community meetings.
• Provide clinical oversight in treatment planning, safety planning, and crisis intervention, including assessment of suicidal or homicidal risk.
• Ensure staff utilize a trauma-informed, harm reduction approach, particularly around substance use.
• Identify training needs and support staff engagement with residents through apartment visits, escorts, and community activities.
• Coordinate with property management, housing stability team, and service providers to support housing stability and independent living.
• Collaborate with Compliance and QA/QI teams on funder reporting, incident review, and internal audits.
• Develop and implement client-centered groups and programming.
• Participate in hiring, onboarding, supervision, and progressive discipline in collaboration with the Program Director and Human Resources.
• Prepare, review, and follow up on incident reports and required funder notifications.
• Complete reports and other duties as assigned.
• Perform other job-related duties as assigned.

Requirements

• MSW or MHC from an accredited institution required; licensure (LMSW or LMHC) required within one (1) year of employment.
• Minimum of five (5) years of social services experience, including at least one (1) year of supervisory experience.
• Experience working with individuals experiencing mental illness, substance use, and/or chronic homelessness.
• Knowledge of OMH, DOHMH, and/or HASA contracts and funder requirements.
• Strong trauma-informed clinical skills, sound judgment, and ability to manage competing priorities.
• Experience with clinical documentation systems and data tracking tools.
• Strong written, verbal, and organizational skills.
• Demonstrated commitment to diversity, equity, inclusion, and justice.

Skills

• Trauma-informed clinical skills
• Clinical documentation systems
• Data tracking tools
• Written communication
• Verbal communication
• Organizational skills
• Diversity, equity, inclusion, and justice
• Harm reduction approach
• Substance use
• Treatment planning
• Safety planning
• Crisis intervention
• Suicidal risk assessment
• Homicidal risk assessment
• Motivational Interviewing

Location

• Washington Heights, Manhattan, NY

Work Type

• Full-time
• On-call responsibilities

Experience Level

• Minimum of five (5) years of social services experience
• At least one (1) year of supervisory experience

Education Level

• MSW or MHC from an accredited institution
• LMSW or LMHC (required within one year of employment)

About the Company

• Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence.
• Lantern was recognized as a Top 2025 Workplace by City & State New York.
• Savanna Hall is a supportive housing residence located in the Washington Heights/Inwood neighborhood of Manhattan.
• The program consists of 72 supportive housing units serving NY/NY III Population A and Population C single adults (young adults) transitioning out of homelessness.
• The residence operates under an OMH-funded contract.

Equal Opportunity

• Lantern Community Services provides equal employment opportunities to all employees and applicants for employment.
• Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners.
• By bringing diverse individuals and viewpoints together, we create more vibrant, healthy, and just communities.