Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other. If you’re someone who enjoys working with payments, resolving complex transactions, and providing exceptional service to members and internal teams, our Payment and Card Services Specialist position could be your next great opportunity. Come grow with us and make a difference every day.

Responsibilities

Support card services functions including settlements, dispute handling, Falcon review, and back up coverage as needed
Assist with ATM coordination, sponsor payroll inquiries, and other payment related functions
Assist in processing ACH, sharedrafts, wire transfers, chargeback checks, and stop payments
Assist in collecting on incoming and outgoing items and resolving clearing discrepancies
Provide timely, courteous and professional support to members and internal departments via phone, email, and IM
Research and resolve member inquiries related to account activity, check copies, and statements
Monitor and take appropriate action on fraud alerts to resolve and minimize financial impact to the credit union and members
Balance daily transactions and clearing accounts including teller, card settlements, and tax deposits
Balance general ledger accounts and ensure accuracy in accounting data entry
Collaborate with accounting staff on projects, audits, and subpoena requests
Perform other duties as assigned to support department objectives
Effectively carry out the essential duties and responsibilities of this position in a manner that consistently demonstrates a commitment to Austin Telco’s mission and values of Respect, Empathy, Service, Integrity, and Cooperation

Requirements

One year experience in the payments industry, card services, or financial services operations
Proficiency in balancing high volume transaction data and resolving discrepancies
Strong attention to detail and organizational skills
Ability to communicate effectively across departments and with members
Familiarity with Microsoft Office and financial or accounting systems
Good credit standing (verified prior to interview)
Successful background check and drug screening upon offer

Skills

Payments
Card Services
Dispute Handling
Falcon Review
ATM Coordination
Payroll Inquiries
ACH Processing
Sharedraft Processing
Wire Transfers
Chargeback Checks
Stop Payments
Item Collection
Clearing Discrepancies
Member Support
Fraud Alert Monitoring
Transaction Balancing
Account Reconciliation
General Ledger Balancing
Accounting Data Entry
Project Collaboration
Audit Support
Subpoena Request Handling
Microsoft Office
Financial Systems
Accounting Systems
Core Banking Systems
Card Management Systems
Symitar
Visa DPS
Q2
Visa Rules and Regulations
NACHA Operating Rules
Check 21
Reg E
Reg Z
UCC Articles 3 & 4

Location

11149 Research Blvd Ste 300, Austin, TX 78759

Work Type

Full-time

Experience Level

One year experience in the payments industry, card services, or financial services operations

Education Level

Associate degree in Accounting, Finance, or related field preferred or equivalent combination of education and experience

Salary/Compensations

$50,000- $57,500

Benefits

$1,000 Sign on Bonus: $500 paid on your first paycheck and $500 paid upon successful completion of 90 days of employment
Supportive culture with opportunities for growth and development

About the Company

At Austin Telco Federal Credit Union, we’re dedicated to making a positive impact on our members, our community, and each other.
We're more than a credit union — we're a community
Mission-driven organization rooted in respect, empathy, service, integrity, and cooperation
Opportunity to support secure and efficient payment services that directly impact our members

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all employees.