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About the Role

This role is an excellent opportunity for an Administrative, Logistics, or Customer Service professional to support the Supply Chain team, ensuring timely product delivery. You will be involved in various order management activities and work with UK & European colleagues. The position demands flexibility, attention to detail, and the ability to meet deadlines, making it ideal for a team player who enjoys variety.

Responsibilities

Process customer orders with high accuracy, managing information flow, checking product availability, and booking delivery/transportation based on customer requirements and lead times.
Understand and monitor special customer requirements for pick & packing, transportation, and delivery lead times.
Review and monitor Backorders, proactively communicating issues to customers and sales.
Support department service level goals for On Time In Full (OTIF).
Evaluate and action requests for returns and claims, issuing credit notes based on the sign-off/return confirmation process.
Maintain accurate customer profiles and procedure manuals.
Maintain relevant customer product/material code files, update SAP with changes, and inform customers of changes and effective dates for correct order placement.
Ensure customers are regularly informed about product availability issues, sales over forecast, delivery times, and delays.
Respond to customer inquiries, claims, and complaints within agreed departmental timeframes.
Proactively use daily/weekly/monthly reports to monitor order status and performance, driving action for own accounts, following up, and discussing challenges for issue resolution and on-time delivery.

Requirements

Experience in a similar role and industry.
Educated to a minimum of 'A level' or equivalent, including English and Maths.
Highly developed IT skills and proficiency with Microsoft Office tools (Excel, Teams).
Prior experience in SAP is a must.
Ability to work as part of a team and use own initiative.
Passionate about customer service.
Highly organized and able to manage deadlines effectively and efficiently.
High levels of attention to detail.
Must possess a flexible and responsive working style.
Good communicator via email, telephone, or written.

Skills

SAP
Microsoft Office
Excel
Teams
Customer Service
Order Management
Communication

Location

Central London, UK

Work Type

Hybrid Working

Experience Level

Experienced

Education Level

A level or equivalent

Salary/Compensations

Attractive salary

Benefits

Employee assistance programme
Life assurance
Discounted Edgewell branded products
Core working hours
25 days annual leave
Free beverage & snacks
Sports & social club membership
Casual smart dress code

About the Company

Edgewell is a global consumer goods business with a portfolio of over 25 brands including Wilkinson Sword, Schick, Hawaiian Tropic, Carefree, Bulldog Skincare for Men, Jack Black, and Cremo Grooming.
Edgewell is a vibrant global community of 6,800 visionaries, doers, and makers.
Our family of over 25 personal care brands serves people in more than 50 countries.
We are dedicated to infusing joyfulness into every aspect of our work.
Our fundamental value of People First guides us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements.

Equal Opportunity

Edgewell is an equal opportunity employer.
We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws.
We listen deeply and speak directly to create an environment that’s open to difference.
We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too.