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About the Role

As a Client Relationship Manager within Workplace Solutions, you will be a trusted partner to our clients, managing relationships, revenue, and growth objectives while ensuring customer satisfaction. You will leverage internal expertise to help clients optimize their investment and actively grow the account base to identify new value creation opportunities.

Responsibilities

• Develop and maintain strong relationships with multiple clients.
• Build depth in relationships by initiating contact and developing rapport with decision makers.
• Manage the post-sales relationship for strategically significant accounts.
• Serve as the primary client contact and advocate for day-to-day and escalated issues and requests.
• Establish and maintain customer satisfaction through account planning, proactive communication, issue remediation, and performance measurement.
• Meet assigned targets for profitable sales volume and growth objectives.
• Stay updated on industry information to provide value to clients and the firm.
• Build a network of share plans advisors and experts in your region.

Requirements

• Experience in Relationship Management in global companies.
• Proactive approach to serving as a trusted advisor for customers.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Ability to lead and motivate, develop clear and creative solutions to complex problems, and manage multiple initiatives simultaneously.
• Ability to understand customer requirements and identify up-sell and cross-sell opportunities.
• Excellent written and verbal communication skills in English and Japanese.

Skills

• Share Plans Experience
• Experience working with Cloud-Based software
• Project management
• Organizational skills
• Success orientation
• Customer delight focus
• Critical thinking
• Decision making
• Problem solving

About the Company

• J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
• Our first-class business in a first-class way approach to serving clients drives everything we do.
• We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
• J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions.
• Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals.
• Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

Equal Opportunity

• We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
• We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
• We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.