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About the Role

As a Senior Customer Success Manager at Smartly, you will own customer accounts, provide consultative advice, manage product trials, and drive customer engagement. You will act as a liaison between customers, major advertising platforms (Meta, Pinterest, Snapchat, TikTok), and the product development team, gaining exposure to the online marketing industry, managing client relationships, and contributing to a growing company's operations.

Responsibilities

Manage and nurture customer accounts through daily communication and online marketing expertise.
Collaborate with customers to refine online marketing strategies and resolve advertiser issues, including budget scaling and campaign performance.
Take full ownership of managing and growing a book of business and develop vertical expertise.
Maintain expert knowledge of the Smartly.io tool and paid social advertising to solve customer problems.
Build and maintain strong relationships with customers and partners like Meta, Pinterest, Snapchat, and TikTok.
Collaborate with customers, Smartly Customer Success Managers, and the product development team to ensure a quick feedback loop.

Requirements

Possess 3+ years of paid digital advertising experience (Meta, Pinterest, Snapchat, TikTok, Google, and programmatic).
Experience in a customer success or similar customer-facing role.
Proactive problem-solver with a positive attitude and a strong desire to help customers achieve their goals.
Comfortable addressing technical challenges and collaborating with technical teams.
Results-driven mentality with a bias for action and collaboration.
Ability to explain complex concepts clearly and translate data into actionable insights.
Strong spoken and written communication skills in English.
Ability to create connections and engage confidently with diverse audiences.
Able to work in a hybrid capacity from the London office 3 days a week.
Able and willing to travel for meetings, conferences, and industry events.
Previous knowledge of Smartly or similar platforms is a plus.
Experience using the Smartly platform is highly desirable.

Skills

Online marketing expertise
Customer relationship management
Paid social advertising
Technical problem-solving
Data analysis and insights
Communication and engagement

Location

London, UK

Work Type

Hybrid
Full-time

Experience Level

Senior

About the Company

Smartly is an AI-powered advertising technology company that transforms ad experiences for brands and consumers.
Their platform integrates media, creative, and intelligence capabilities, handling over 800 billion impressions and 300 billion creatives annually.
Smartly is recognized as a Leader in The Forrester Wave: Creative Advertising Technologies.
They manage creative and media for over 700 brands globally, overseeing $6B in ad spend across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
Their technology, media platform access, and customer service assist Fortune 500 brands in reaching consumers and optimizing performance.
Smartly is a multinational company with 750+ employees from 60+ nationalities across 13 countries.
They are committed to creating an inclusive environment where everyone feels respected and heard, with Diversity, Equity & Inclusion at the core of their approach.

Equal Opportunity

Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.