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About the Role

The Global Process Operations (GPO) group is a core part of the Product Operations Central team, providing centralized expertise that strengthens the strategic and operational framework for Business Units (BUs) across Cisco’s product portfolio. This team partners with cross-functional leaders to define product lifecycle management (PLM) strategies, improve operational efficiency, and drive innovation and transformation across NPI, sustaining, and end-to-end supply chain processes. In this role, you will collaborate with peers, senior leaders, and functional SMEs to assess current PLM processes, define a future state vision, and implement solutions that improve operational efficiency and business performance.

Responsibilities

Contribute to the development and execution of supply chain and PLM strategies that strengthen processes, improve efficiency, and support organizational objectives.
Work closely with teams across Product Operations, Global Manufacturing Operations (GMO), Technology & Quality (T&Q), Engineering, and other key supply chain groups to align priorities, shape decisions, and deliver meaningful organizational impact.
Analyze data and processes multiple functions to identify improvement opportunities and enable scalable, efficient operations.
Champion change by advocating for innovative, future-ready solutions and guiding teams through process and policy transformations.
Identify and mitigate operational and supply chain risks through cross-functional engagement and clear definition of key PLM processes.
Facilitate design-thinking and business-sensing sessions to surface emerging challenges, understand BU needs, and ensure strategies are aligned with organizational goals.

Requirements

Bachelor’s degree in Engineering, Supply Chain, Operations, or related field; advanced degrees/certifications a plus.
5+ years of experience in PLM, NPI/Sustaining, hardware development, manufacturing operations, and/or end-to-end supply chain engineering.
5+ years of experience leading cross-functional initiatives in a supply chain operations environment.
Proven skills in global process design/standardization, program management, and risk identification/mitigation.
Strong communication, analytical, and systems skills, with the ability to learn Cisco’s supply chain dynamics quickly.
Strong collaborator with excellent communication and partner-management capabilities.
Skilled at articulating strategies, building alignment, and driving change without formal authority.
Highly accountable with a track record of delivering and supporting continuous improvement.
Data-driven problem solver with strong analytical abilities and a focus on operational excellence.
Passionate about innovation and new technologies, including AI/ML and automation in supply chain environments.

Skills

PLM
NPI/Sustaining
Hardware development
Manufacturing operations
End-to-end supply chain engineering
Global process design/standardization
Program management
Risk identification/mitigation
Communication
Analytical
Systems skills
AI/ML
Automation

Location

San Jose
RTP
Austin

Work Type

Hybrid

Experience Level

5+ years

Education Level

Bachelor's degree in Engineering, Supply Chain, Operations, or related field
Advanced degrees/certifications a plus

Salary/Compensations

$122,200.00 - $154,700.00
$122,200.00 - $177,900.00
$108,700.00 - $158,400.00

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with a Cisco matching contribution
Paid parental leave
Short-term disability coverage
Long-term disability coverage
Basic life insurance
Restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt)
Flexible vacation time off program (exempt)
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses (non-sales roles)
Performance-based incentive pay (sales roles)

About the Company

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond.
We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds.
These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.
Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless.
We work as a team, collaborating with empathy to make really big things happen on a global scale.
Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.