Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
This role shapes and leads the resource management capability across CXM UK, driving workforce planning, allocation, and utilization through data-led insights. It embeds consistent processes and tools, partnering across the business to manage demand, resolve conflicts, and optimize talent development and business outcomes.
Responsibilities
- Contribute to the creation and ongoing evolution of the vision, strategy, process, technology, and role designs and implementations.
- Act as a change champion, advising leadership and line personnel on workforce planning and resource management processes and principles.
- Serve as the point of contact for conflict resolution related to resource needs, placements, allocations, and shifts.
- Collaborate in setting and driving the change journey across all stakeholders.
- Understand and communicate the impacts of resource decisions on financial, client relationship, and skill aspects.
- Proactively review the opportunity pipeline to forecast upcoming demand.
- Oversee ongoing resource and workforce management activities.
- Provide HR management for 1-3 Resource Managers, Specialists, and/or Resource Coordinators.
Requirements
- Strong experience in Resource/Talent Management, Business Transformation, or Operations Management.
- Experience with financial concepts, practices, and administration.
- Contract management skills.
- Business and commercial acumen, with a proven track record of contributing to a business leadership team.
- Budget management skills.
- Focus on building processes and improving staffing efficiencies.
- Comfortable in an ambiguous, fast-paced environment with frequent deadlines.
- Exemplary coaching skills with the ability to influence and act as a change agent.
- Excellent influencing skills with a clear understanding of key stakeholders and the ability to create compelling cases.
- Action-driven, service-oriented, self-managed, with a high degree of autonomy.
- Strong project management and organizational skills, including excellent time management and multitasking abilities.
Skills
- Workforce planning
- Resource management
- Data-led insight
- Process embedding
- Conflict resolution
- Talent development
- Adobe Workfront
- HR core concepts
- Financial concepts
- Contract management
- Business acumen
- Commercial acumen
- Budget management
- Process improvement
- Staffing efficiencies
- Coaching
- Influencing
- Project management
- Organizational skills
- Time management
- Multitasking
Location
- London
Work Type
- Hybrid
- Full time
- Permanent
Experience Level
- Senior
About the Company
- In 2023, we started our journey to create, implement and embed a One Dentsu approach to Resource Management and Workforce Planning.
- The UK, as one of our major markets, is an early adopter and currently undergoing transformation which sees us building a new resource management function alongside the implementation Adobe Workfront as our enabling technology.
- For the first time in our 125-year history, we will have a consistent and connected approach to managing our client demand and employee capacity across one dentsu.
Equal Opportunity
- At Dentsu, we embrace diversity and inclusion, valuing the unique perspectives and contributions of every individual.
- We believe that diversity fuels creativity and innovation, benefiting our employees, partners, and communities.
- We welcome applications from all individuals, regardless of race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, age, disability, marital status, or any other protected characteristic.
- Beyond recruitment, we strive to create an environment where everyone feels respected, supported, and empowered to bring their authentic selves to work.
- We recognise the importance of work-life balance and are open to dis