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About the Role

The Large Loss Director is a technical individual contributor responsible for the oversight, consultation, and resolution of the most complex and catastrophic workers' compensation claims. This role provides company-wide influence and leadership in the interpretation of complex policy coverages, litigation management, reserving, claim resolution strategies, regulatory compliance, and large loss methodologies.

Responsibilities

Oversees complex, high-exposure, catastrophic, and litigated workers' compensation claims.
Serves as the technical authority on claim coverage, liability, compensability, exposure evaluation, reserving, and settlement strategy.
Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
Effectively manages loss costs and claim expenses on major claims.
Develops and executes resolution strategies balancing customer needs, claim outcomes, and cost management.
Directs complex investigations, litigation activities, discovery strategies, and settlement negotiations.
Collaborates with staff and panel counsel to develop effective litigation and resolution strategies.
Provides expert guidance on Medicare Set-Asides, Independent Medical Examinations, rated age evaluations, catastrophic injury claims, and other specialized claim issues.
Reviews and provides direction on large loss claims across the organization.
Ensures timely review and approval of reserve analyses and Large Loss Summary Reports.
Identifies emerging severity exposures and recommends claim transfers, disposition involvement, or specialized resources.
Leads and participates in formal claim roundtables focused on large loss claims, reserving accuracy, and resolution planning.
Analyzes complex claim trends and communicates actionable recommendations to senior leadership.
Actively pursues and identifies ways to reduce inefficiencies in claims processes.
Utilizes oral presentation and writing skills to escalate or efficiently communicate appropriate exposures to senior claims management and other internal business partners.
Stays current on state/territory regulations and industry activity and trends.
May represent the company in industry trade groups or other important events involving external business partners and clients.
Serves as a mentor, coach, and technical resource for claims professionals, managers, and business partners.
Responsible for special claims projects and presentations.
Identifies trends in complex claims and settlement strategies and communicates to senior management.

Requirements

The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
Ability to effectively interact with all levels of CNA's internal and external business partners.
Ability to manage multiple projects.
Ability to exercise independent judgment to effectively evaluate and handle ambiguous situations and issues as well as analyze, distill and communicate important aspects of them succinctly.
Ability to achieve results by taking a proactive long-term view of business goals and objectives.
Ability to embrace change and value diverse opinions and ideas.
Effectively manages multiple projects.
Ability to articulate complex claim facts, issues and analyses in concise presentations to business partners and management as well as in internal reports.

Skills

Excellent communication skills
Excellent negotiation skills
Excellent presentation skills
Excellent analytical skills
Excellent problem solving skills
Creativity in resolving unique and challenging business problems
Knowledge of Microsoft Office Suite
Knowledge of other business-related software
Knowledge of company systems

Location

Remote
Hybrid

Work Type

Full-time

Experience Level

Minimum 10 years claims experience with proven track record of success

Education Level

Bachelor's degree or equivalent experience
Professional designations preferred

Salary/Compensations

$97,000 to $189,000 annually

Benefits

Comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social wellbeing goals.

About the Company

At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
CNA utilizes AI-enabled technology during the recruiting process.
CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.

Equal Opportunity

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.