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About the Role
Lead the In-Room Dining team at Brown's Hotel, a historic London landmark, to deliver exceptional 5-star service and uphold luxury standards. Inspire the team to create memorable guest experiences through expertise in fine food and strong leadership.
Responsibilities
- Supervise the in-room dining team for smooth daily operations.
- Maintain high service standards with attention to detail and consistency.
- Train, motivate, and develop team members to improve performance.
- Manage guest orders and resolve issues promptly to ensure satisfaction.
- Coordinate with kitchen staff for timely and accurate food delivery.
- Oversee inventory management to meet operational needs.
- Ensure compliance with hygiene, health, and safety regulations.
- Foster a positive team environment and encourage cross-department collaboration.
- Ensure effective communication between in-room dining and other hotel teams.
- Address guest feedback and provide solutions to enhance experiences.
Requirements
- Passion for delivering exceptional 5-star service.
- Positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Skills
- Fine food expertise
- Leadership skills
- Guest service
- Team motivation
- Order management
- Inventory management
- Compliance with regulations
- Communication
- Problem-solving
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Discounted rates across hotels (£25/€30 per night)
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of Rocco Forte Hotels, is London's first hotel, opening in 1832. It is a prestigious landmark in Mayfair, blending local character with world-class hospitality.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to guests.