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About the Role

The Supervisor is responsible for overseeing the customer experience, driving the team to meet or exceed profitability expectations, training and development of the store staff, leading by example on the selling floor and maintaining the store standards on the selling floor and stockroom.

Responsibilities

• Assist the management team in exceeding the profitability expectations for the store in sales.
• Assist the management team in exceeding all KPI targets.
• Ensure an excellent level of customer service by executing and achieving the Customer Experience consistently.
• Provide a friendly environment including greeting and acknowledgement on entrance into the store.
• Maintain all visual merchandising standards, directives, promotions, and overall cleanliness and organisation of the sales floor and stockroom.
• Maintain high communication levels with every team member including coaching on a regular basis.
• Maintain solid product knowledge.
• Achieve individual sales targets.
• Demonstrate ability to work successfully in a team with all company employees.
• Open and close store when required.
• Participate in and attend all store meetings and other related functions.
• Perform housekeeping and maintenance duties as required.
• Be available to travel and work from different locations when necessary.
• Maintain standards in line with the requirements of the job and any policies currently in place.
• Assume and complete other duties as assigned by management.
• Work additional hours as required.
• Adhere to procedures relating to the proper use and care of equipment and materials.
• Complete all duties on time and in a satisfactory manner.
• Maintain punctuality and adhere to designated work schedule.
• Work effectively with colleagues and management to accomplish duties and goals.
• Maintain a clean, neat and presentable appearance at all times and adhere to the Guess dress code.
• Represent a positive attitude toward the merchandise and the company.
• Abide by the 6 Guess Rules.
• Adhere to the rules and guidelines as expressed in the company handbook.
• The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.

Requirements

• Leading by example on the selling floor.
• Maintaining store standards on the selling floor and stockroom.
• Willingness to travel and work from different locations when necessary.
• Flexibility and working effectively with colleagues and management to accomplish duties and goals.
• Maintaining a clean, neat and presentable appearance at all times and adhering to the Guess dress code.
• Representing a positive attitude toward the merchandise and the company.

Skills

• Customer service
• Sales
• Visual merchandising
• Communication
• Coaching
• Product knowledge
• Teamwork
• Leadership

Work Type

• Full-time

Benefits

• Staff Uniform
• Store Discount
• Monthly Target Bonus