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About the Role

As Account Director, you will own the client relationship and the delivery engine, working across brand campaigns, digital content, thought leadership, and event/marketing collateral. You will be accountable for account health, project governance, stakeholder alignment, and commercial performance in this hands-on senior role that demands strategic thinking and operational discipline.

Responsibilities

• Own the senior client relationship as primary point of contact for the client's marketing and communications team.
• Translate business priorities into clear studio direction and creative briefs.
• Chair status meetings, monthly business reviews, and strategic planning sessions.
• Manage client expectations through competing priorities and regulated timelines.
• Proactively identify opportunities to grow the scope of the partnership.
• Lead end-to-end delivery across the full creative portfolio, from brief intake through production, approvals, and final output.
• Maintain full pipeline visibility, managing SLA frameworks, capacity risks, and project status.
• Act as the consolidation point for all client feedback before it reaches the creative team.
• Build proactive project roadmaps in partnership with creative leads.
• Manage compliance, brand and legal sign-off processes, ensuring all projects requiring regulatory review are flagged, tracked, and closed out.
• Own account-level budget management: forecasting, purchase orders, spend tracking, and monthly financial reporting.
• Source and coordinate external resources to match delivery capacity with project demand.
• Flag commercial risks early and identify opportunities to grow account revenue.
• Integrate AI tools into project management and account workflows.
• Apply agentic thinking to complex, multi-stakeholder delivery challenges.

Requirements

• Experience in a senior account management role within a creative agency, in-house studio, or content production environment, working directly with marketing leadership.
• Confidence managing multiple stakeholders with competing priorities.
• Familiarity with regulated industries, financial services, insurance, or similar, including compliance workflows, legal approval chains, and audit requirements.
• Fluency in managing high-volume, multi-channel creative portfolios with tight deadlines and competing briefs.
• Hands-on experience with SLA frameworks, tiered briefing processes, and feedback management protocols.
• Experience coordinating external delivery partners, media, transcreation, and production suppliers, alongside internal creative teams.
• Experience owning account-level budgets: purchase orders, spend reconciliation, and financial reporting to senior stakeholders.
• Confidence identifying and communicating commercial risks early.
• Working knowledge of AI tools that support planning, reporting, or brief analysis in a project management context.
• A structured, adaptable approach to complex problem-solving.

Skills

• AI tools
• Agentic thinking
• Budget management
• Client relationship management
• Commercial risk assessment
• Compliance workflows
• Creative portfolio management
• Data analysis
• Financial reporting
• Legal approval processes
• Pipeline management
• Project governance
• Project roadmapping
• Stakeholder management
• Strategic planning

Location

• London, United Kingdom

Work Type

• 12 Month Fixed Term Contract
• Hybrid

Experience Level

• Senior

Education Level

• Formal degrees are welcome but not required. Equivalent experience counts.

About the Company

• Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands.
• We partner with over 300 clients in 40+ countries.
• Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
• As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work.
• Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
• OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets.
• Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Equal Opportunity

• OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected.
• All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.