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About the Role
The Assistant Business Manager is a brand ambassador reflecting Charlotte Tilbury values, focused on exceeding targets and driving team performance through motivation. This role prioritizes customer experience and supports seamless daily operations.
Responsibilities
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager in determining individual and team sales targets and communicating them to Retail Artists.
- Demonstrate entrepreneurial spirit and enthusiasm for the Company’s performance.
- Lead by example to promote exceptional customer service and create a positive customer experience.
- Coach and provide feedback to the team to ensure Charlotte Tilbury standards in service and artistry are met.
- Extend exceptional customer service beyond the in-store experience and drive the customer database for direct marketing.
- Implement individual and team development plans with regular reviews.
- Create a positive and cooperative team culture through meetings and collaborative management.
- Propose plans, events, and activities to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness, and hygiene standards.
- Execute flawless grooming standards and inspire the team to feel their best.
Requirements
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Location
- Covent Garden
Work Type
- Full Time
- Perm contract
Experience Level
- Senior
Benefits
- Structured induction programme – Charlotte’s Magic Academy
- Follow-up training during the first months of employment
- Structured career development support
- Exclusive product launches before anyone else
- A full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy
- Access to Tilbury Treats rewards platform
- Life assurance
- Birthdays off work
- Team sales incentives
About the Company
- Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry.
- The company offers an easy-to-use, easy-to-choose, easy-to-gift range.
- Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
- It has become a global sensation across 50 markets with over 2,300 employees globally.
- Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech.
- The company culture embraces challenges, disruptive thinking, winning together, and sharing the magic.
- The company is looking for extraordinary talent to be part of its success and drive its ambitions.
- The company's mission is to empower everybody in the world to be the most beautiful version of themselves.
Equal Opportunity
- Charlotte Tilbury Beauty celebrates and supports diversity by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into its growing global workforce.