Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
The Student Success Advisor ensures a smooth, high-quality experience for students and families at Blue Education, acting as a key point of contact between students, parents, tutors, and internal teams. This role requires strong organization, clear communication, emotional maturity, and the ability to follow through on details in a fast-paced environment, including regular weekend work.
Responsibilities
- Coordinate students’ courses, tutoring schedules, progress updates and follow-up actions.
- Support tutoring and student service delivery during weekends where required.
- Track student learning progress, attendance, homework completion, assessment results and tutor feedback.
- Communicate regularly with students, parents and tutors to ensure everyone is aligned on goals, progress and next steps.
- Prepare clear and professional updates for parents in Mandarin and/or English.
- Maintain accurate student records, communication logs and action trackers.
- Identify early signs of risk, such as missed sessions, low engagement, tutor mismatch, parent concerns or declining student performance.
- Work closely with tutors and internal consultants to adjust learning plans where needed.
- Support a high standard of client service by responding to questions, concerns and feedback in a timely and professional manner.
- Help maintain strong relationships with existing families, supporting client satisfaction, retention and renewals.
- Escalate complaints or complex cases appropriately while helping to resolve issues constructively.
- Contribute to internal process improvements, service templates and student progress tracking systems.
Requirements
- Bachelor’s degree or above.
- Native or fluent Mandarin, with strong written and spoken English.
- 1–3 years of relevant work experience in education services, customer service, client success, account management, hospitality, tutoring operations, admissions support or another client-facing role.
- Strong written communication skills, especially when explaining progress, concerns and next steps to parents.
- Highly organised, detail-oriented and reliable with follow-up.
- Strong interpersonal skills and the ability to build trust with students, parents, tutors and internal teams.
- Calm, professional and solution-focused when handling pressure or complaints.
- Genuine interest in education, student development and long-term client relationships.
- Comfortable working in a fast-paced, high-standard environment.
- Willing and able to work weekends regularly as part of the role.
- Proficient in Microsoft Office, especially Excel, Word, PowerPoint and Outlook.
- Experience working with Chinese-speaking families or international students.
- Experience in tutoring centres, education consultancies, schools, universities, admissions services or student support teams.
- Familiarity with the UK education system, university admissions or academic tutoring.
- Experience using CRM systems, student trackers or project management tools.
- Education, TESOL, English, Psychology or related degree background.
Skills
- Mandarin
- English
- Written communication
- Organization
- Detail-oriented
- Follow-up
- Interpersonal skills
- Trust building
- Problem-solving
- Client service
- Microsoft Office
- Excel
- Word
- PowerPoint
- Outlook
- CRM systems
- Student trackers
- Project management tools
Location
- London
Work Type
- Full-time
- Hybrid working
Experience Level
- 1-3 years
Education Level
- Bachelor's degree or above
Salary/Compensations
- £32000 -£42000
Benefits
- Opportunity to develop expertise in education services, student success, client relationship management and academic programme coordination.
- Potential progression into senior roles for high-performing team members.
About the Company
- Blue Education supports ambitious students and families through high-quality academic planning, tutoring, admissions preparation, personal development and career-related guidance.
- We work closely with students, parents and tutors to help each student reach their full potential.