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About the Role

This role provides strong leadership to staff and oversees operational management for a team of sheltered neighbourhood officers, ensuring the delivery of a proactive and responsive housing management service to 1000 sheltered residents. Responsibilities include managing tenancy, voids, lettings, antisocial behaviour, home visits, and wellbeing checks, while collaborating with stakeholders to support residents. The role involves monitoring team performance, leading through change, motivating staff, and fostering a culture of ownership and accountability. It also includes managing the budget for neighbourhood and community services, ensuring value for money, and driving continuous service improvement through business intelligence and data analysis. The objective is to meet set KPIs, embed learning and development, and align with council values and competencies, ensuring the service meets current and future business needs.

Responsibilities

Oversee operational management to a team of sheltered neighbourhood officers.
Ensure the delivery of a proactive and responsive housing management service to 1000 sheltered residents.
Oversee tenancy management, voids and lettings, antisocial behaviour management, home visits and wellbeing checks.
Ensure officers work with internal and external stakeholders to provide resident support.
Maintain a firm operational grip on team outputs and performance.
Use reports to monitor performance and take action for improvement.
Lead through change, motivating and inspiring teams.
Deliver a culture of ownership, responsibility, and accountability.
Ensure service provides value for money and delivers safe, sustainable communities.
Manage the overall budget for neighbourhood and community services.
Analyze and advise on the financial impact of property management.
Deliver services within budget.
Produce periodic budget monitoring information.
Ensure the basics are right and adopt a learning culture.
Work cross-team to deliver continuous service improvement.
Use business intelligence to transform and improve service delivery, processes, and procedures.
Ensure teams meet set KPIs.
Attend and embed relevant learning and development programmes.
Act in accordance with council values and competencies.
Ensure the service meets current and future business needs through strategic governance and operational leadership.

Requirements

Enhanced DBS Check required.
Must be able to lead through a period of change.
Must be able to motivate and inspire teams.
Must be able to foster a culture of ownership, responsibility, and accountability.
Must be able to ensure service provides value for money.
Must be able to deliver safe and sustainable communities.
Must be able to manage overall budget for neighbourhood and community services.
Must be able to analyze and advise on the financial impact of property management.
Must be able to deliver services within the budget envelope.
Must be able to produce periodic budget monitoring information.
Must be able to ensure the basics are right.
Must be able to adopt a learning culture.
Must be able to work cross-team to deliver continuous service improvement.
Must be able to use business intelligence to transform and improve service delivery, processes, and procedures.
Must be able to ensure teams meet set KPIs.
Must be able to attend and embed relevant learning and development programmes.
Must be able to act in accordance with council values and competencies.
Must ensure, through appropriate strategic governance and operational leadership, that the service meets the current and future business needs of the Council.

Skills

Leadership
Operational management
Housing management
Tenancy management
Voids and lettings management
Antisocial behaviour management
Performance monitoring
Budget management
Financial analysis
Service improvement
Business intelligence utilization
Stakeholder collaboration

Location

145 King Street, Hammersmith, W6 9JH

Work Type

Permanent
Full-time

Experience Level

Leadership experience
Operational management experience
Budget management experience

Salary/Compensations

£51,228 - £54,360 per annum

Benefits

Access to a comprehensive total reward package
Flexible working opportunities

About the Company

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody.
Within the Economy department, we aim to be efficient in everything that we do.
We believe our residents deserve a place that is safe, clean and green, with high quality services they can rely on.
Our mission is to be the best council.
To do this we need the best people to help build our vision.
If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.
We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.
We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

Equal Opportunity

We believe an inclusive workplace is about the visibility and representation of our local diverse community - it is about open and transparent decision making co-produced with staff and residents.
It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression.
We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace.
At H&F, our workplace ensures that everybody has equitable access to opportunities.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.
All sections of the population will have equitable access to jobs.
No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults.
We expect all employees, workers and volunteers to share this commitment.
We will ensure that all our recruitment and selection practices reflect this commitment.
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.
All sections of the population will have equal access to jobs.
No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.