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About the Role
The Commercial Manager - Customer Service is responsible for managing customer orders for products distributed in France by the Group's various brands and ensuring comprehensive follow-up of their client portfolio. As a true ambassador for the Group, they ensure customer satisfaction and loyalty, and oversee the proper application of the sales department's policy. They respond to requests and handle dissatisfaction by providing solutions in coordination with various internal departments in France and Europe.
Responsibilities
- Handle customer requests, including daily collaboration with KAMs and sales representatives.
- Manage product orders, price requests, stock information, and delivery management, including appointment scheduling based on client specifics.
- Maintain daily contact with the client portfolio via phone and email.
- Manage administrative tasks and invoicing, including credit notes, replacements, and deliveries.
- Master all key periods of activity and commercial operations.
- Manage pick-up/return requests for marketing commercial operations and credit notes.
- Administer client accounts in conjunction with sales representatives.
- Analyze customer needs and propose satisfactory solutions within established rules and procedures.
- Intervene in dispute resolution (delivery, invoicing, etc.) and find solutions.
- Promote the use of the Samsonite B2B website for order placement and the centralized HUB for partner resources among resellers.
Requirements
- Daily collaboration with KAMs and sales representatives.
- Daily contact with client portfolio via phone and emails.
- Manage administrative tasks and invoicing (credit note / replacement / delivery).
- Master all key periods of activity and commercial operations.
- Manage pick-up/return requests for marketing commercial operations and credit notes.
- Manage client account administration with sales representatives.
- Analyze needs and propose a satisfactory solution for the client, according to their request within the rules and procedures.
- Intervene in dispute resolution (delivery, invoicing...), find solutions.
- Promote to our resellers the use of the Samsonite B2B website for order placement and our centralized HUB.
Skills
- Customer service
- Order management
- Client portfolio management
- Sales administration
- Invoicing
- Dispute resolution
- B2B sales
- Communication
Location
- France
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- Attractive compensation and development opportunities.
- Recognition of performance.
- Fulfilling work environment.
- Rich and varied culture.
- Opportunities to express authentic personality and uniqueness.
- Commitment to diversity and inclusion.
- Social Responsibility initiatives.
- Use of sustainable and innovative materials, methods, and models.
- Respectful work environment.
- Opportunities for diverse career paths.
- Valuing talents and skills.
About the Company
- Samsonite is the world leader in high-quality travel bags, luggage, and accessories, combining unique style with cutting-edge design technology and the highest level of quality and durability.
- For over 100 years, Samsonite has used its experience to develop unparalleled products that meet the needs of travelers worldwide.
- The company has a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris.
- Products are distributed in over 100 countries across North America, Asia, Europe, and Latin America through own stores, websites, and various business partners.
Equal Opportunity
- Samsonite is an equal opportunity employer and is committed to fostering and preserving a work environment in which all candidates, employees, customers, and others are treated with dignity and respect, without suffering any unlawful harassment, discrimination, or retaliation.