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About the Role

Drive the design vision for expert-facing workflows such as AI agent setup, configuration tools, and workflow orchestration. Guide the cross-functional product team in translating this vision into coherent, usable, and technically feasible product experiences that turn complexity into clarity. Lead design for the core of the platform and define how experts build the next generation of conversational AI agents.

Responsibilities

Translate the design vision into your product team’s execution, ensuring clarity and usability across expert-facing workflows.
Partner closely with product managers, engineers, and AI specialists to align on priorities, user needs, technical feasibility, and business impact.
Balance depth and usability, ensuring powerful configuration capabilities remain approachable and efficient for expert users.
Lead UX strategy within your product area, ensuring research insights shape both near-term decisions and long-term improvements.
Prototype and explore advanced interaction models for workflows, logic building, and AI orchestration.
Contribute hands-on design work while also setting direction and raising the quality of output within your product team.

Requirements

8+ years of experience in product design with a proven track record in complex domains, including two years in a lead capacity.
Experience designing with AI tools as part of your workflow, for example, prototyping with generative design, exploring AI-assisted research, or testing adaptive experiences.
Ability to design for configuration-heavy, expert-facing tools, balancing flexibility with clarity and efficiency.
Strong systems thinking skills, with the ability to structure multi-layered flows with roles, states, and dynamic logic.
Experience collaborating with product managers and engineers to drive product outcomes and influence strategic priorities.
Mastery of interaction and visual design, with a portfolio that demonstrates elegant handling of highly complex interfaces.
A research-driven mindset, grounded in user research, usability testing, and data-informed decision making.
Technical fluency, with the ability to collaborate confidently with engineers and product managers.
Strong communication and storytelling skills, with the ability to align and inspire cross-functional teams and leadership.

Skills

Product design
AI tools
Generative design
AI-assisted research
Adaptive experiences
Configuration-heavy tools
Expert-facing tools
Systems thinking
Interaction design
Visual design
User research
Usability testing
Data-informed decision making
Technical fluency
Communication
Storytelling
Human-AI interaction models
Workflow builders
Agent setup tools
Machine learning configuration interfaces
Conversational interfaces
Automation tooling
Multimodal interaction design
Design systems
Voice technologies
Telephony ecosystems

Experience Level

8+ years of experience in product design
Two years in a lead capacity

About the Company

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them.
Shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.
Powered over ONE BILLION interactions between global enterprise brands and their customers.
Companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action.
Building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes.
Making every conversation seamless, intelligent, and genuinely helpful.
Ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks.
Operating in a category that’s evolving fast, where the bar is high, and the problems are complex.
We hire people who think in solutions, communicate with clarity, and follow through.
Fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Committed to upholding the highest data protection standards for our clients' and employees' data.
All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
An e-verify employer in the USA.

Equal Opportunity

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.