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About the Role

We are looking for a Director of Operations to own the systems, structure, and governance that allow our supply chain and fulfilment operation to scale reliably as we grow into a more complex, multi-brand business under the Hims & Hers umbrella. This is a high-ownership role sitting at the intersection of operations, supply chain, commercial delivery, and cross-functional execution. You will be responsible for making sure the operation works - not just today, but as we transition to the Hims & Hers brand, treat more conditions, and grow order volumes over the next few years. You will report into the VP of Operations Assurance at Hims & Hers, leading a small but growing team.

Responsibilities

Define and own the annual supply chain strategy, OKRs, and volume forecasting, translating growth plans into resource, capex, and headcount.
Manage end-to-end demand and supply planning, pharmaceutical and vendor relationships, and procurement governance across Rx and non-Rx categories.
Own courier strategy, carrier SLA management, and the delivery experience function as a retention lever.
Own fulfilment cost per order and shipping targets, identifying and delivering initiatives to reduce COGS and wastage across the operation.
Own the roadmap for fulfilment systems (PMR, WMS, ERP) across our pharmacy and warehouse operations, partnering with engineering to deliver and govern them reliably at scale.
Lead supply chain input into new product and brand launches, coordinating across Commercial, Clinical, and Growth as we expand under Hims & Hers.
Lead and grow a small team from day one, hiring key roles and building a high-accountability culture as the operation scales.

Requirements

Experienced operations leader who thrives in high-growth environments where the pace is fast and the problems are genuinely complex.
Knows how to build structure without creating bureaucracy, and how to hold a high bar on execution without slowing the business down.
Comfortable in the weeds of a supply chain model or a fulfilment systems conversation as well as presenting a strategy to senior stakeholders.
Commercially sharp, operationally rigorous, and a natural cross-functional partner.
Excited by the challenge of scaling an operation that is already moving quickly - bringing the systems, governance, and team capability needed to support a more complex, multi-brand business as Eucalyptus grows within the Hims & Hers portfolio.
8–12 years of experience in supply chain, operations, or a related function, with at least 3–4 years in a director or head-of level role with a team behind you.
Proven track record of owning end-to-end supply chain or fulfilment operations at scale - ideally in a high-growth, high-volume environment (e.g. e-commerce, health, consumer goods, mobility).
Demonstrated ability to build and manage supplier and vendor relationships across complex, multi-category supply chains.
Strong commercial acumen - able to own COGS targets, model cost initiatives, and communicate financial impact clearly.
Experience working closely with product and engineering teams to define and deliver fulfilment system requirements & transformations (e.g. WMS, ERP, order management).
Experience leading cross-functional product and category launches from an operations perspective.
Strong people leadership skills - able to hire, develop, and performance manage a growing team.
Excellent stakeholder management - confident presenting to exec and SLT-level audiences and partnering across commercial, clinical, and finance functions.
Based in London, with willingness to travel to Birmingham & Enfield on a regular basis.

Skills

Supply Chain Management
Operations Management
Procurement
Demand Planning
Supply Planning
Vendor Management
Delivery Management
Cost Management
COGS Reduction
Fulfilment Systems (PMR, WMS, ERP)
Product Launch
Brand Launch
Team Leadership
Stakeholder Management
Commercial Acumen
Operational Rigor

Location

London
Birmingham
Enfield

Work Type

Hybrid
Full-time

Experience Level

Director
Head of
8-12 years experience
3-4 years leadership experience

Benefits

Annual development budget
3 days of professional development leave
Hybrid setup
Private health insurance through Vitality
Monthly wellness allowance
25 days of holiday
Enhanced parental leave
Work from anywhere 3 weeks out of the year
Vibrant office culture with regular socials, clubs, after-school sport, and seasonal events

About the Company

Eucalyptus is on a mission to make good health last a lifetime, building better long-term care.
Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care.
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
Our goal for the next three years is to support 1 million patients globally to live better for longer.
We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
We’re on the path to becoming the world’s largest international digital healthcare company.
We deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
We offer high ownership, continuous feedback, and dedicated development support.
We collaborate with talented peers to solve complex clinical and operational problems at scale.

Equal Opportunity

At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings.
When you apply, please let us know of any reasonable adjustments you may need during the interview process.
We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.