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About the Role
The Assistant Business Manager is a brand ambassador who reflects Charlotte Tilbury values, drives team performance, and prioritizes customer experience. This role involves collaborating with the Business Manager to ensure seamless daily operations on counter.
Responsibilities
- Drive financial results in store to meet and exceed targets and key performance indicators.
- Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
- Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
- Lead by example to promote exceptional customer service and creating a customer experience.
- Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
- Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
- Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
- Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
- Propose plans, events and other limitless activity to unlock commercial success.
- Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
- Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.
Requirements
- Retail management experience
- A genuine passion for the beauty industry.
- Commercial acumen
- People management experience.
- Strategic planning experience
Location
- Bristol
Work Type
- Full Time
- FTC contract
Benefits
- Structured induction programme – Charlotte’s Magic Academy
- Follow up training provided during the first months of employment
- Structured career development
- Exclusive launches of products before anyone else
- Full Charlotte Tilbury Look on completion of Charlotte’s Magic Academy
- Access to Tilbury Treats – rewards platform
- Save money and gain ‘money can’t buy’ discounts
- Life assurance
- Birthdays off work
- Team sales incentives
About the Company
- Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range.
- Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
- Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond.
- It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
- Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic.
- The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
- Our mission is to empower everybody in the world to be the most beautiful version of themselves.
- We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce.
- By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.