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About the Role

As a Regional Construction and Commissioning (CCX) Technician, you will execute, perform, and coordinate construction and commissioning tasks related to Silent-Aire products. You will be responsible for commissioning and construction activities related to AHUs, client relations, customer service, and safety program compliance, ensuring high levels of operating performance.

Responsibilities

• Coordinate day-to-day operations of regional CCX services including inspection, installation, repair, start-up, functional testing, and troubleshooting on Silent-Aire equipment.
• Coordinate and communicate project completion stages from installation to handover.
• Engage with SAE Engineering design and QA/QC Teams to understand operational requirements and provide feedback.
• Build and maintain client relationships.
• Research, troubleshoot, and resolve customer questions, problems, or complaints.
• Develop and maintain expert technical knowledge across the product/service line.
• Monitor and report on project progress, milestones, and potential issues affecting quality, cost, or schedule.
• Provide project field support as required.
• Contribute to building the infrastructure and client base in their respective region.
• Work cohesively with APAC Technicians and management to improve region profitability.
• Model excellent relations between the business and the community.
• Generate daily reports and ensure timely completion of paperwork.
• Collect, analyze, and summarize data and trends.
• Maintain confidentiality of organizational information.
• Engage and follow Business and Quality systems, processes, and procedures.
• Perform other duties and projects assigned, including hands-on tasks.

Requirements

• Minimum five years of experience in a technician position, preferably in the HVAC industry.
• Combination of experience and education.
• Successful completion of pre-employment drug testing, reference, driving record & background check.
• High standard and proficiency of time management, communication, professionalism, adaptability, and dependability.
• Maintain personal relationships and good communication with staff, clients, other sub-contractors, or any other important point of contact.
• Participate in safety initiatives/committees where appropriate.
• Support corporate mid and long-range strategic initiatives, as required.
• Perform other duties as assigned by the Regional CCX Technician.
• Maintain clearance levels for any additional site access and Silent-Aire requirements.
• Excellent verbal and strong written communication skills.
• Build trusting & loyal relationships.
• Contribute to team success.
• Communicate with impact & candor.
• Coach & develop staff.
• Respect individual differences.
• Earn & maintain Customer loyalty.
• Manage high-paced environment.
• Support JCI Technicians, Service Coordinators, warehouse staff, administrators, and corporate staff as required.
• Demonstrate self-motivation & successful experience in previous jobs & assigned responsibilities.
• Above average troubleshooting skills.

Skills

• Analytical skills
• Computer skills
• Microsoft Office products
• Time management
• Communication skills
• Professionalism
• Adaptability
• Dependability
• Troubleshooting skills
• Japanese language skill
• English language skill

Location

• Regional

Work Type

• Full-time
• Travel required

Experience Level

• Minimum five years of experience

Education Level

• University degree or college degree in engineering or a related technical discipline is an asset
• Related trade school education/certification is an asset

About the Company

• Silent-Aire products

Equal Opportunity

• This is a safety sensitive position.