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About the Role
Lead the Front Office team to deliver seamless service and uphold the highest standards of luxury hospitality, inspiring your team to create exceptional and memorable guest experiences.
Responsibilities
- Oversee daily Front Office operations for smooth and efficient service.
- Maintain high service standards with attention to detail.
- Train, support, and motivate team members to excel.
- Handle guest requests and issues promptly and professionally.
- Coordinate with other departments for seamless guest experiences.
- Manage scheduling, performance, and lobby presentation.
- Ensure compliance with health, safety, and company policies.
Requirements
- Passion for delivering exceptional 5-star service, making everyone feel valued.
- Positive attitude with a willingness to learn and grow in hospitality.
- Enthusiasm, strong work ethic, and ability to multitask in a fast-paced environment.
- Skilled at creating memorable experiences and building lasting relationships.
- Able to work independently while collaborating across teams and departments.
- Committed to maintaining high standards of hygiene, health, and safety.
Skills
- Leadership
- Attention to detail
- Guest satisfaction
- Team motivation
- Problem-solving
- Interdepartmental coordination
- Scheduling
- Performance management
- Lobby presentation
- Health and safety compliance
- Communication
Location
- Mayfair, London
Work Type
- Full-time
Experience Level
- Management
Benefits
- Discounted rates across collection of iconic hotels - £25/€30 per night
- 50% discount on Food and Beverage
- 25% discount on Spa Treatments
- 20% discount on Health Spa products
- Extensive learning and development opportunities
- Meals on duty
- Social activities and events
- Recognition programs & Annual awards
- Pension Scheme
- Season Ticket Loan / Cycle to Work Scheme
- Employee Assistance Programme
About the Company
- Brown's Hotel, part of the Rocco Forte Hotels group, is London's first hotel, opening in 1832 on Albemarle Street.
- With a rich history, it has become a prestigious landmark, welcoming distinguished guests.
- Located in the heart of Mayfair, it offers easy access to Bond Street’s luxury boutiques, Dover Street Market, The Royal Academy of Arts, and independent galleries.
- Brown's embodies Rocco Forte Hotels' philosophy of blending local character with world-class hospitality.
- Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.
- Rocco Forte Hotels is an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.