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About the Role

We are seeking 2 National Operations Managers to join Bridges. This is a key leadership role responsible for driving consistent service delivery, operational excellence and commercial outcomes across Advice Practices nationally. You will be a member of the Practice Leadership Team, contributing to strategic initiatives, enhancing client experience and embedding governance frameworks across the business. In this role, you will lead and develop Client Support Teams, ensuring high performance, capability uplift and alignment to business priorities. This is a high-impact opportunity offering strong exposure across the organisation and a pathway into senior leadership roles within Advice, Operations or broader enterprise functions.

Responsibilities

Contribute to the success of the Practice Leadership Team and execution of Bridges strategy
Support development and implementation of national strategic growth plans
Drive improvement in service delivery and practice management nationally
Lead and deliver national strategic initiatives and projects
Manage Client Support Teams ensuring high performance and capability uplift
Monitor commercial, compliance and service delivery metrics including revenue, refunds and remediation
Analyse data to identify trends, risks and opportunities
Manage workload allocation to ensure consistent and timely advice delivery
Oversee incident, audit and complaint remediation activities
Drive adoption of digital tools and enhance service delivery models

Requirements

Proven leadership experience managing operational or support teams
Strong understanding of financial advice industry regulations and practices
Commercial acumen with ability to manage revenue and business performance metrics
Strong stakeholder engagement and influencing skills
Ability to analyse data and drive insights for business improvement
Experience driving client experience initiatives and outcomes
Demonstrated ability to lead change and transformation initiatives
Strong communication and organisational skills
Applicants will be required to provide evidence of their eligibility to work in Australia
Applicants will be required to undertake police and basic credit checks as a condition of employment

Skills

RG146 or relevant industry qualifications desirable

Location

Brisbane
Sydney
Victoria
SA

Work Type

Full-time

Experience Level

Leadership experience

About the Company

We are one of Australia’s leading financial wellbeing organisations, helping people feel good about their money.
We help people feel good about working here.
We offer flexibility.
We offer plenty of opportunity.
We celebrate all the unique things that make you, you – what matters to you, matters to us.

Equal Opportunity

We acknowledge and celebrate the richness that individual differences bring to our team.
If you need assistance or an adjustment during the application process, please reach out and let us know.