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About the Role

As a Retail Store Sales Representative at the Royal Ontario Museum (ROM), you will be a key point of contact for visitors, responsible for delivering exceptional customer service, processing transactions, maintaining merchandise displays, and representing the ROM brand. Your role is crucial in creating a welcoming and engaging shopping experience that enhances the overall museum visit.

Responsibilities

• Deliver exceptional customer service that creates memorable shopping and museum experiences for every visitor.
• Accurately process retail sales using Shopify Point of Sale (POS).
• Promote ROM merchandise, memberships, exhibitions, and special promotions through genuine customer engagement.
• Maintain visually appealing merchandise displays and ensure the store remains clean, organized, and well-stocked.
• Assist with visitor wayfinding by providing information about galleries, exhibitions, and museum amenities.
• Help manage customer flow during peak periods while maintaining a positive, welcoming environment.
• Collaborate with the Retail team to achieve sales, service, and operational goals.

Requirements

• Secondary school diploma or equivalent.
• Up to one year of experience in retail, hospitality, tourism, customer service, or a related public-facing environment.
• Passion for delivering exceptional customer service.
• Positive attitude with the ability to work collaboratively as part of a team.
• Strong communication and interpersonal skills.
• Comfortable working in a fast-paced environment with large numbers of visitors.
• Experience operating a POS system (Shopify experience is considered an asset).
• Ability to handle customer concerns professionally and courteously.
• Strong attention to detail and accuracy when processing transactions.
• Flexibility to work weekdays, evenings, weekends, holidays, and peak museum periods.
• Fluency in English; additional languages, particularly French, are considered an asset.
• International applicants with equivalent experience are encouraged to apply.

Skills

• Customer Service
• Retail Sales
• POS Systems
• Merchandise Display
• Communication
• Interpersonal Skills
• Attention to Detail

Location

• Toronto, ON

Work Type

• Part-time Contract
• Onsite

Experience Level

• Up to 1 year

Education Level

• Secondary school diploma or equivalent

Salary/Compensations

• $22.53 - $25.73

Benefits

• Discounts to over 200 attractions through Attractions Ontario.
• Opportunities to work in one of Canada's leading cultural institutions alongside a passionate and collaborative team.

About the Company

• Opened in 1914, the Royal Ontario Museum (ROM) is Canada's most-visited museum, welcoming over 1.3 million visitors annually and ranking among the top 10 cultural institutions in North America.
• ROM is dedicated to building and sharing global collections, knowledge, and fostering community engagement.
• As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens.
• ROM is committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
• ROM champions inclusive community programs and connections through diverse experiences.
• At ROM, expertise and continuous skill development are paramount.
• ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation.
• ROM is committed to education, partnering with universities and providing student resources.

Equal Opportunity

• At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas.
• We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
• We welcome and accommodate candidates with disabilities throughout the selection process.