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About the Role
As Senior Manager - Compliance, you will play a key role in supporting and strengthening Pepper Money’s compliance framework across Australia and New Zealand. You will provide trusted advice, drive regulatory change, oversee compliance monitoring, and help embed a strong compliance culture.
Responsibilities
- Lead the ongoing maintenance and improvement of the compliance framework, including the compliance monitoring program.
- Support regulatory change activity and ensure obligations are understood, implemented, and managed within required timeframes.
- Provide trusted compliance advice on privacy, AML/CTF, fraud, design and distribution obligations, NCCP matters, and customer remediation.
- Review customer communications, forms, and marketing materials for regulatory and business compliance.
- Assess incidents and support regulatory reporting, including ASIC reportable situations and eligible data breaches.
- Partner with business units to strengthen controls, manage compliance risk, and support compliant business practices.
- Manage escalated customer resolution matters, including AFCA complaints.
- Lead, mentor, and develop the compliance team, fostering a positive and high-performing environment.
- Champion a strong compliance and risk culture by encouraging ownership, early risk identification, and continuous improvement.
Requirements
- Significant experience in a compliance role within Australian financial services, ideally with exposure to mortgages, asset finance, or consumer lending.
- Strong knowledge of key regulatory areas including NCCP, AML/CTF, privacy, consumer credit, competition and consumer law, and related Australia and New Zealand obligations.
- Clear and confident communication with senior leaders, business heads, committees, regulators, and external stakeholders.
- Credible leadership, supporting team performance and developing others' regulatory and compliance capability.
- Strong analytical thinking, judgment, and problem-solving skills for assessing compliance risks and business impacts.
- Effective stakeholder influence and provision of practical, solutions-focused advice.
- Collaborative work style, building strong relationships with a focus on quality, accountability, and ethical conduct.
- Additional experience as an AML/CTF, AML/CFT, or Privacy Officer is well-regarded.
Skills
- Compliance framework management
- Compliance monitoring
- Regulatory change management
- Privacy
- AML/CTF
- Fraud prevention
- Design and distribution obligations
- NCCP
- Customer remediation
- Regulatory reporting
- Risk management
- Stakeholder management
- Team leadership
- Mentoring
- Analytical thinking
- Problem-solving
- Communication
Location
- Australia
- New Zealand
Work Type
- Hybrid
Experience Level
- Senior Manager
- Experienced compliance leader
Education Level
- Tertiary qualifications in law, compliance, risk management, or a related discipline
Benefits
- Development opportunities
- Spice Reward and Recognition Program
- DE&I initiatives
- Hybrid working model
- Flexible parental leave policies
- Purchased leave options
- Free gym membership
- Discounted health insurance policies
- Novated leasing
- Staff loan rates
- Referral Bonus ($2000)
About the Company
- Pepper Money is dedicated to helping people succeed financially.
- We are one of Australia and New Zealand's largest, most trusted, and award-winning non-bank lenders.
- We have helped over half a million Australians reach their goals.
- Our values are Can Do, Balanced, and Real.
- We foster an inclusive and diverse workplace.
Equal Opportunity
- Pepper Money is proud of our inclusive and diverse workplace that we have built over the last 26 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.