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About the Role
The Staff Practice & Systems Trainer plays a vital role in strengthening the foundation of Mission Australia Housing by bridging operational business processes, systems, policies, and learning to enable effective day-to-day practice. This role delivers hands-on training, supports onboarding, reinforces learning through real work scenarios and coaching, and drives continuous capability uplift.
Responsibilities
- Deliver onboarding programs, system training, and practice-based learning aligned to operational workflows.
- Facilitate workshops, demonstrations, and practical learning sessions across housing systems and processes.
- Provide hands-on coaching and guidance to embed learning into day-to-day operational practice.
- Support staff in troubleshooting system and process challenges and reinforce correct usage.
- Develop and maintain practical learning resources in a range of formats including quick reference guides, short videos, presentations, job aids, and system-linked learning supports.
- Support onboarding pathways for new starters, including walkthroughs, observations, and capability development activities.
- Identify capability gaps through frontline engagement, feedback, and operational insights.
- Contribute to continuous improvement initiatives by using frontline feedback, service support insights, and system changes to update learning materials, workflows, and practice supports.
- Partner with operational leaders to support adoption, reinforcement, and embedding of new systems, processes, and practice changes across regions.
- Build strong stakeholder relationships across teams to promote a consistent, practical, and human-centered learning approach.
Requirements
- Certificate IV in Training and Assessment, or qualifications in Learning and Development, Business, Systems Training, Education, Community Services or similar, or equivalent experience.
- Demonstrated experience delivering systems and process training in complex operational environments.
- Experience in onboarding, capability uplift, or learning delivery roles.
- Exposure to social or community housing or similar sectors, highly desirable.
- Ability to translate business processes and system steps into clear, practical learning experiences.
- Strong troubleshooting and problem-solving skills, particularly in system and workflow contexts.
- Confidence working with operational systems and supporting frontline teams.
- Excellent facilitation, communication, and stakeholder engagement skills.
- Highly organised with the ability to manage competing priorities in a dynamic environment.
- Undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.
Skills
- Training and Assessment
- Learning and Development
- Business
- Systems Training
- Education
- Community Services
- Systems and process training
- Onboarding
- Capability uplift
- Learning delivery
- Social or community housing
- Troubleshooting
- Problem-solving
- Facilitation
- Communication
- Stakeholder engagement
- Organisation
Location
- Hybrid
Work Type
- Permanent
- Full Time
Education Level
- Certificate IV in Training and Assessment
- Qualifications in Learning and Development, Business, Systems Training, Education, Community Services or similar, or equivalent experience
Salary/Compensations
- Competitive Salary + Super + NFP Salary Packaging
Benefits
- Rewarding work
- Not-for-profit salary packaging, reducing your tax
- Free external, confidential counselling and access to chaplaincy support
- Volunteering opportunities
- Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave
About the Company
- Mission Australia is determined to end homelessness and ensure people in need can thrive.
- United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
- Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
- We prioritize the safety and wellbeing of everyone, both within our team and the individuals we serve.
- We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
Equal Opportunity
- We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
- If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details.
- We Strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au