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About the Role

As a Configuration Manager, you will maintain and enhance AMP’s Configuration Management Database (CMDB) to ensure accurate visibility of IT assets, relationships, and dependencies. Your work will support IT Service Management processes, improve risk management, and ensure regulatory compliance. You will collaborate across technology and business units to align CMDB capabilities with organizational needs, driving automation and process improvements.

Responsibilities

Maintain and enhance AMP’s Configuration Management Database (CMDB).
Ensure accurate visibility of IT assets, relationships, and dependencies.
Support IT Service Management processes (Incident, Problem, Change).
Improve risk management.
Ensure compliance with regulatory requirements like CPS230.
Collaborate across technology and business units to align CMDB capabilities with organizational needs.
Drive automation and process improvements.

Requirements

Minimum 3+ years managing CMDBs, preferably in ServiceNow, including Discovery, integrations, and data ingestion.
Strong understanding of IT Service Management processes (Incident, Problem, Change) and how CMDB supports them.
Familiarity with Azure and AWS, ensuring configuration data spans hybrid environments.
Ability to establish data ownership, enforce standards, and maintain regulatory compliance (e.g., CPS230).
Extensive experience resolving CMDB issues, optimizing data models, and ensuring accuracy.
Knowledge of AI/ML-driven automation and emerging best practices to enhance efficiency.
Skilled at managing multiple teams’ requirements and translating technical concepts into business value.
Clear, concise written and verbal communication for documentation, reporting, and training.
Strong service orientation with experience in customer-facing roles.
Ability to work under pressure, meet tight deadlines, and adjust to evolving priorities.
Comfortable working independently and as part of cross-functional teams.
Results-oriented with a passion for self-improvement and staying ahead of industry trends.
Ability to adapt from BAU to the ambiguous with ease.
Commitment, grit, and a growth mindset.
Willingness to jump in and deliver across a variety of areas.
Ability to hold your own.

Skills

Configuration Management Expertise
ServiceNow
Discovery
Integrations
Data Ingestion
ITIL Framework Knowledge
IT Service Management
Incident Management
Problem Management
Change Management
Cloud Environment Experience
Azure
AWS
Data Governance
Compliance
CPS230
Analytical Skills
Troubleshooting Skills
Automation
Process Improvement
AI/ML-driven automation
Stakeholder Engagement
Communication Excellence
Customer-Centric Mindset
Adaptability
Resilience
Collaboration
Teamwork
Continuous Learning

Location

Australia
New Zealand

Work Type

Full-time

Experience Level

Minimum 3+ years managing CMDBs

Benefits

Health and wellbeing support
Opportunities to volunteer, fundraise, and give back to the community

About the Company

AMP is a nimbler business with new leadership and thinking, redefining financial services.
We help people with their banking, super, retirement, and finances, enabling them to create their tomorrow.
We have been operating for over 170 years.
We believe in the power of inclusion and diversity to spark creativity, ignite innovation, and improve decision-making and performance.
We are committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people.

Equal Opportunity

We are dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We enthusiastically encourage candidates from Aboriginal and Torres Strait Islander backgrounds to apply.