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About the Role
The Client Experience Consultant joins the North America team to manage technical relationships with global investment clients. This role ensures service delivery meets KPIs, adapts services to industry changes, and collaborates with sales teams to provide service reviews and identify new opportunities.
Responsibilities
- Oversee and manage flow workload for existing business accounts
- Maintain in-depth knowledge of account history and requirements
- Provide expert advice regarding client feed requirements
- Conduct periodic service reviews with clients
- Lead production discussions and maintain strong client relationships
- Serve as a point of escalation for the Second Line Feed management team
- Provide expertise on databases, vendor methodology, systems, and client data usage
Requirements
- 2+ years of work experience in the financial data industry
- Graduate caliber, preferably with a bachelor's degree in finance or a related field
- Experience as a consultant or in a related position within the financial data industry
- Strong communication, interpersonal, and organizational skills
- Effective analytical and problem-solving skills
- Curiosity about emerging technologies and AI applications
Skills
- Financial data industry knowledge
- Analytical and problem-solving
- Communication and interpersonal skills
- MS Excel
- MS PowerPoint
- Financial concepts including income benchmarks and securities
- PowerBI
- Snowflake
- SQL
- SFTP
- ETL processes
Location
- North America
Experience Level
- 2+ years
Education Level
- Bachelor's degree in finance or related field
About the Company
- Rimes provides enterprise data management solutions to the global investment community.
- The company powers more than US$75 trillion in assets under management annually.
- Clients include leading institutional investors, asset managers, and service providers.
Equal Opportunity
- Rimes is committed to promoting diversity and inclusion in recruitment, retention, career progression, and training.