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About the Role

Drive growth across a portfolio of strategic merchant partners while helping shape the future of payments at Zip. Bring your expertise in account management, commercial partnerships and relationship building to deliver meaningful outcomes for merchants and customers.

Responsibilities

• Own the growth, retention and performance of a portfolio of strategic merchant partners, developing account plans that drive revenue, customer acquisition and long term success.
• Build trusted relationships with stakeholders across merchant organisations, from frontline teams through to senior leaders.
• Identify and execute growth opportunities that strengthen partnerships and deliver measurable commercial outcomes.
• Negotiate commercial initiatives and partnership opportunities that create value for both Zip and our merchant partners.
• Deliver face to face training, coaching and ongoing support to ensure merchants are confident, engaged and compliant when offering Zip solutions.
• Conduct regular business reviews, sharing insights, performance trends and recommendations that help merchants achieve their goals.
• Analyse merchant performance data to identify opportunities to improve sales, customer experience and product adoption.
• Execute Best Practice Integration standards, ensuring Zip branding, customer messaging and in store experiences are optimised.
• Partner closely with Business Development, Marketing, Product, Engineering, Legal, Sales Operations and Customer Experience teams to deliver great outcomes for merchants.
• Act as the voice of the merchant by providing feedback that helps shape product improvements, commercial strategy and future opportunities.
• Manage escalations effectively while maintaining strong governance, compliance and risk management across your portfolio.
• Represent Zip professionally in the field, strengthening our brand and building lasting merchant relationships.

Requirements

• Experience in Strategic Account Management, Key Account Management, Field Sales, Business Development or Merchant Growth.
• A proven track record of growing customer portfolios and building long term commercial partnerships.
• Strong commercial acumen with an understanding of retail, payments, fintech or financial services.
• Excellent relationship management, communication, negotiation and presentation skills.
• The ability to analyse data and translate insights into practical growth strategies.
• Experience working with CRM platforms such as Salesforce.
• Strong planning, organisation and time management skills with the ability to manage multiple priorities.
• A willingness to travel regularly and work flexibly to support merchant training and business needs.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

Skills

• Account Management
• Commercial Partnerships
• Relationship Building
• Salesforce
• AI
• Risk Management

Location

• NSW region

Work Type

• Hybrid
• Travel

Experience Level

• Account Manager
• Field Manager

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

About the Company

• Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
• Operating in two core markets - Australia and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
• We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

• Be a part of a team that reflects the diversity of our customers
• We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
• Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.