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About the Role

MongoDB Technical Services Engineers advise customers and solve complex MongoDB problems using outstanding problem-solving, customer service, and deep technical experience. Engineers in the Infrastructure team specialize in automation, backup, performance, and security for mission-critical deployments, with additional expertise in advanced areas like Search, Vector Search, auto-embedding, event-driven, and agentic workloads. The role involves guiding customers on data and database strategies, resolving complex issues related to architecture, performance, recovery, and security, and acting as an expert resource for running MongoDB at scale. Engineers also advocate for customer needs with product and development teams, contribute to internal tools and automation, and share knowledge through documentation, training, and mentoring.

Responsibilities

Advise customers and solve complex MongoDB problems.
Provide expertise in automation, backup, performance, and security for mission-critical deployments.
Specialize in advanced technology areas such as Search, Vector Search, auto-embedding, event-driven and agentic workloads.
Guide customers on data and database strategies for their specific use cases and architectural needs.
Resolve customer questions on architecture, performance, recovery, security, and related topics.
Serve as an expert resource on standard methodologies for running MongoDB at scale.
Act as an advocate for customer needs, working with product management and development teams.
Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Enable peers by sharing newly gained technical knowledge through informal conversations, training, and workshops.
Document solutions in the knowledge platform to increase efficiency for customers, team members, and other departments.
Contribute to internal tools and automation, including AI-assisted diagnostics, performance analysis, and knowledge discovery.
Share learned knowledge by writing knowledge base articles, delivering training and workshops, and mentoring new team members.
Explore and teach new product capabilities across the MongoDB ecosystem.

Requirements

5+ years of proven experience.
Self-taught, insatiably curious, and multi-faceted individuals are considered.
Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, networking, clusters, and troubleshooting.
Good understanding of core Kubernetes concepts, including containers, namespaces, custom resources, and multi-cluster deployments.
Good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.).
Storage engineering experience, including NAS, SAN, SSD, multi-pathing, and caching.
Experience building and maintaining complex mission-critical production database systems.
Broad awareness of customer workloads and use cases, including performance, availability, and scalability.
Experience analyzing issues holistically, from the application tier through the database, down to the storage.
Ability to read code and basic coding/scripting ability in one or more languages: Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, etc.
Desire and ability to rapidly learn a wide variety of new technical skills.
Genuine desire to help people.
Ability to think on your feet and remain calm under pressure while solving problems in real-time.
Willingness and ability to get help from team members when required, and good judgment to know when to seek help.
Prior experience with MongoDB is not required.

Skills

Problem solving
Customer service
Technical experience
Automation
Backup
Performance
Security
Kubernetes
Networking concepts
Storage engineering
Database systems
Coding/scripting
AI-assisted diagnostics
Performance analysis
Knowledge discovery
Distributed version control systems
Cloud services stack (AWS, Azure, GCP)
Git

Location

Sydney

Work Type

Full-time
Tuesday to Saturday work week

Experience Level

5+ years

Benefits

Fertility assistance
Generous parental leave policy

About the Company

MongoDB is the developer data platform and AI platform of choice for modern applications, on a mission to change the way people think about databases.
MongoDB is built for change, empowering customers and people to innovate at the speed of the market.
MongoDB has redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software.
MongoDB's unified data platform is the most widely available, globally distributed data platform on the market.
MongoDB Atlas is the only globally distributed, multi-cloud data platform, available across AWS, Google Cloud, and Microsoft Azure.
Over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, rely on MongoDB for their most important applications.
MongoDB has offices worldwide.
MongoDB's compass is its Leadership Commitment, guiding decisions, interactions, and success.
MongoDB is committed to developing a supportive and enriching culture for everyone.
MongoDB values employee wellbeing and supports them along their professional and personal journeys.

Equal Opportunity

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process.
To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.