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About the Role

Shape the future of AI powered customer experiences at Zip, leading teams building intelligent self service that will transform how millions of customers interact with us.

Responsibilities

• Lead multiple engineering teams, creating an environment where people thrive, grow and consistently deliver exceptional outcomes.
• Shape the engineering strategy for our Agentic Process & Self Service Squad, partnering closely with Product, Design and Data & AI leaders.
• Deliver scalable AI powered customer and merchant experiences that simplify complex journeys through intelligent self service and automation.
• Build secure, reliable and scalable engineering platforms that support AI enabled customer experiences at enterprise scale.
• Champion modern engineering practices, helping teams adopt AI technologies that improve productivity, quality and delivery.
• Guide technical direction and architectural decisions across complex engineering initiatives.
• Develop Engineering Managers and senior engineers, building leadership capability and strengthening succession across the organisation.
• Drive engineering excellence through strong delivery practices, operational performance and continuous improvement.
• Collaborate across Technology to strengthen engineering consistency, innovation and customer outcomes.

Requirements

• Experience leading multiple engineering teams within a modern product led technology organisation.
• A strong background delivering customer facing AI enabled products, intelligent self service platforms or conversational experiences.
• Strong software engineering expertise across cloud platforms, distributed systems and modern engineering practices.
• Experience working with technologies such as LLM orchestration frameworks, Retrieval Augmented Generation (RAG), vector databases or enterprise AI platforms.
• Knowledge of AI safety, evaluation frameworks and building secure, responsible AI solutions within regulated environments.
• Experience developing Engineering Managers and building high performing engineering cultures.
• Strong stakeholder management skills with the ability to influence across Engineering, Product, Design and Data & AI.
• A passion for balancing engineering quality, delivery excellence and customer outcomes.
• A leadership style that empowers others, builds capability and creates a culture of continuous improvement.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks.
• Our values in your DNA: Customer First, Own It, Stronger Together and Change the Game

Skills

• Modern software engineering
• AI enabled products
• High performing engineering teams
• Intelligent self service
• Cloud platforms
• Distributed systems
• Modern engineering practices
• LLM orchestration frameworks
• Retrieval Augmented Generation (RAG)
• Vector databases
• Enterprise AI platforms
• AI safety
• Evaluation frameworks
• Building secure, responsible AI solutions
• Stakeholder management
• Risk management

Location

• Sydney
• Melbourne

Work Type

• Hybrid

Experience Level

• Senior

Benefits

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our EAP service Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave per year
• Access to the Flare Benefits Hub and Novated Leasing for savings across lifestyle, essentials and wellbeing
• Fee-free Zip products, and discounts with Zip merchant partners
• Team social events, epic offices, free breakfast daily, and weekly free lunches

About the Company

• Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.
• Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.
• We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

Equal Opportunity

• Be a part of a team that reflects the diversity of our customers
• We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
• Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.