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About the Role

The Housing Support Worker provides tenant-centered services to improve mental health, housing stability, and unit conditions while fostering a harmonious community. This role utilizes mental health recovery and harm reduction principles, working collaboratively within a multi-disciplinary team to support individuals experiencing poverty, homelessness, or precarious housing.

Responsibilities

• Assess tenant needs and provide coaching, practical support, or referrals.
• Provide informal counseling on mental health, addiction, life skills, and food security.
• Advocate for tenant rights and benefits.
• Prevent and de-escalate crises and conduct wellness checks.
• Collaborate with internal departments and external service providers for system navigation.
• Facilitate unit viewings, move-ins, and tenant orientations.
• Develop individualized action plans using mental health recovery principles.
• Assist with income verification and rent administration.
• Provide eviction prevention support and address tenancy issues.
• Inspect housing units and safety equipment.
• Act as a landlord representative and witness at Landlord and Tenant Board hearings.
• Organize and facilitate community events and group activities.
• Maintain accurate documentation in information databases.
• Respond to after-hours emergencies and provide on-call support.
• Participate in supervision meetings and organizational committees.

Requirements

• Undergraduate degree in Social Work, Social Services, or related fields.
• Minimum 3 years of experience serving people living in poverty, experiencing homelessness, or with mental health and addiction issues.
• Ability to travel to housing sites and community service facilities.
• Ability to perform light housekeeping duties.
• Ability to lift, move, and store objects up to 20lbs.
• Ability to work flexible hours including on-call, evenings, and weekends.
• Successful police record check.

Skills

• Communication (listening, verbal, and written)
• Interpersonal and problem-solving skills
• Life skills coaching and budgeting
• Conflict resolution and crisis intervention
• Knowledge of Mental Health Recovery and Harm Reduction principles
• Knowledge of Residential Tenancies Act, Mental Health Act, and Ontario Human Rights Code
• Cultural competency and socially inclusive practices
• Microsoft Outlook, Word, and PowerPoint proficiency
• Virtual meeting platforms
• Rent-Geared-to-Income Rent Administration
• Ontario Common Assessment of Need (OCAN)

Work Type

• Full-time
• 35 hours per week
• On-call
• Evenings and weekends

Experience Level

• Minimum 3 years of experience

Education Level

• Undergraduate degree

Salary/Compensations

• $31.11 per hour

About the Company

• Neighbours Community Homes