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About the Role
You will play a pivotal role in stabilising operations, streamlining processes, strengthening governance, and enhancing the overall user experience, directly supporting DCS’s vision of delivering trusted, customer-focused digital services. The role involves navigating platform complexity, ensuring timely updates and compliance, and addressing areas where specialised UKG expertise is required.
Responsibilities
- Monitoring system performance and ensuring platform availability
- Managing user access, onboarding, and role-based permissions
- Troubleshooting incidents and resolving platform issues
- Liaising with the UKG vendor on updates, defects, and enhancements
- Testing and implementing system updates and changes
- Conducting security checks and ensuring compliance
- Maintaining documentation and reporting on system performance
- Identifying opportunities for automation and process improvement
Requirements
- Hands-on experience with UKG Pro
- Strong system administration and troubleshooting skills
- Experience managing vendor relationships and updates
- Knowledge of cloud platforms and security best practices
- Ability to proactively manage incidents and prioritise effectively
- Strong communication and stakeholder engagement skills
- Experience with automation and process optimisation
- Ability to work within a fast-paced environment
- Commitment to occasional out-of-hours work during system updates or incidents
- Be NSW residents or in the process of relocating to NSW
- Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role
Skills
- UKG Pro
- System administration
- Troubleshooting
- Vendor relationship management
- Cloud platforms
- Security best practices
- Incident management
- Prioritization
- Communication
- Stakeholder engagement
- Automation
- Process optimisation
Location
- Parramatta
- Sydney CBD
Work Type
- Full-Time
- Temporary
- Hybrid
Experience Level
- Temporary to 30 Sept 2027
Salary/Compensations
- $105,986 – $124,957pa + super
About the Company
- The Technology Services & Platform team is a collaborative and forward-thinking group focused on delivering secure, scalable, and high-performing digital platforms.
- The team fosters a culture of innovation, continuous learning, and shared ownership, where individuals are empowered to contribute ideas and drive improvements.
- Team members benefit from exposure to modern DevOps practices, access to leading technologies, and opportunities for professional development.
- The team plays a critical role in enabling high-quality digital services across NSW, providing meaningful and impactful work, flexible working arrangements, and strong career progression pathways.
- The team is dedicated to delivering reliable, secure, and high-performing enterprise platforms that enable seamless workforce management and support the delivery of broader digital services across NSW.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
Equal Opportunity
- Belong in our diverse and inclusive workplace
- We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Bec.conquest@customerservice.nsw.gov.au.