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About the Role

Drive sales, earn commission on top of base rate, and deliver extraordinary experiences within an iconic brand that inspires the community through wellness.

Responsibilities

• Contribute to a positive, high-performing team.
• Show up with a positive attitude and strong work ethic.
• Take accountability for your role and responsibilities.
• Support teammates and contribute to a strong team culture.
• Be open to feedback and continuously improve.
• Communicate clearly and respectfully.
• Actively contribute to a safe and respectful workplace, free from bullying, harassment and discrimination.
• Deliver your role in a way that supports revenue and retention.
• Promote products, services or experiences where appropriate.
• Work efficiently and productively during your shift.
• Understand how your actions contribute to club success.
• Follow all club processes, systems and safety requirements.
• Complete tasks accurately and on time.
• Maintain a clean, safe and well-presented environment.
• Be reliable, organised and prepared for your shift.
• Raise issues early and take action where appropriate.
• Create welcoming, friendly and professional interactions with members.
• Be proactive in helping members and solving problems.
• Respond positively to feedback and service opportunities.
• Role model great service behaviours.
• Contribute to a seamless member journey across the club.
• Execute all stages of the sales journey, from lead generation through to conversion and onboarding.
• Consistently achieve individual and team sales targets, including memberships and ancillary products.
• Demonstrate deep product knowledge across memberships, services and offers, confidently tailoring solutions to member needs.
• Apply effective sales techniques, including needs discovery, objection handling and closing, to maximise conversion.
• Proactively generate leads through both in-club and out-of-club engagement, including local area outreach, partnerships and community activation.
• Represent the brand externally, building awareness and generating interest through events, activations and networking opportunities.
• Deliver engaging and personalised tours that reflect the Virgin Active brand and value proposition.
• Actively promote current campaigns, offers and promotions to drive sales outcomes.
• Maintain accurate and up-to-date records in CRM systems, ensuring all interactions are logged.
• Follow structured sales processes, scripts and cadence to maximise conversion and consistency.
• Actively follow up leads and enquiries, ensuring no opportunity is missed.
• Support membership retention through strong handovers and ongoing relationship building.
• Collaborate with club teams to ensure a seamless member experience from first contact onward.
• Take ownership of your sales pipeline, managing priorities and performance end-to-end.

Requirements

• More than 1 year of relevant experience.
• Flexibility to work a non-traditional schedule.
• Experience working with a high-profile consumer brand.
• Thrive on exceeding sales targets and delivering strong commercial outcomes.
• Confidence in applying sales techniques, building relationships and creating demand both in and out of club.
• Show up with care, kindness and respect.
• Treat members and teammates well.
• Stay calm under pressure.
• Help create a positive environment for everyone.
• Understand that every interaction matters.
• Know your role plays a part in the overall club experience.
• Take pride in getting the small things right.
• Open to learning, improving and trying new things.
• Take feedback on board and look for ways to get better every shift.
• Support teammates, build positive relationships and contribute to a culture where people feel included, respected and motivated.
• Don't wait to be asked; step in, follow through and take responsibility for your role, your tasks and the member experience.
• Don't shy away from tough conversations.
• Communicate openly and respectfully.
• If something isn’t right, raise it early and work towards a solution.

Skills

• Sales techniques
• Relationship building
• Demand creation
• Needs discovery
• Objection handling
• Closing
• Lead generation
• Product knowledge
• Communication
• Problem-solving

Location

• Norwest

Work Type

• Full-time

Experience Level

• 1+ year relevant experience

Salary/Compensations

• Commission on top of base rate

Benefits

• Free gym membership
• Discounted personal training
• Complimentary club membership for you and a workout buddy
• Discounted wellbeing services
• Exclusive perks and discounts with retail and lifestyle partners
• Paid parental leave
• Ongoing personal and professional development
• 24/7 confidential wellbeing support through Employee Assistance Program

About the Company

• Iconic brand inspiring our Norwest community to change lives through wellness.
• At Virgin Active, our people are our special sauce.
• We create experiences that members remember.
• Join one of the world’s most iconic and purpose-led brands, changing people’s lives for the better through wellness.
• Be part of a culture that champions wellbeing, inclusion and growth, where people are encouraged to bring their whole selves to work.
• A workplace built around movement and wellbeing, where energy and community are part of your everyday.
• A fun, human culture – we believe great results come from great energy, connection and smiles, not just spreadsheets.