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About the Role

The Shift Leader is a part-time leadership role responsible for store operations while on duty, acting as the Person in Charge. This position assists store management in customer service, product availability, food service programs, safety, shift management, and vendor care to ensure customer satisfaction, maximize sales, and achieve goals.

Responsibilities

• Ensures every customer receives outstanding service by providing a friendly environment.
• Coaches and supports team members in delivering consistent, friendly, and knowledgeable service.
• Develops knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives.
• Oversees the full scope of shift operations as the Person in Charge, coordinating team responsibilities and addressing operational needs.
• Performs shift operational tasks including POS transactions, vendor check-in, and adherence to cash control standards.
• Oversees and holds team members accountable for compliance with policies, procedures, and safety requirements.
• Consistently follows all safety and security procedures.
• Ensures the 24/7 execution of all food service and beverage programs.
• Maintains and drives high standards around food quality, food safety, merchandising, customer service, speed of service, and store cleanliness.
• Completes all store side work (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Maintains a clean and organized work area to ensure safe working conditions.
• Oversees equipment and facility upkeep by promptly reporting maintenance issues or hazards.
• Demonstrates accountability by completing assigned tasks with attention to detail.
• Follows Royal Farms safety, security, and operational procedures.
• Upholds the mission, core values, and brand standards of the company.
• Performs other projects/duties as assigned.
• Supervises all store employees in the absence of a senior leader.

Requirements

• Must be at least 18 years old.
• Must have a high school diploma or GED.
• Must possess strong written, verbal, and interpersonal communication skills.
• Must possess strong supervisory and organizational skills.
• Demonstrated strong leadership skills.
• Demonstrated ability to encourage, inspire, and develop team members.
• Minimum of 1 year of food service or retail management experience.
• Internal candidates should be employed for at least 90 days.
• A current ANSI-approved Food Safety Manager Certification.
• Basic business math, accounting, computer, analytical, and decision-making skills.
• Must be able to stand, walk, bend, reach, and lift up to 50lbs throughout the shift.
• Must be able to perform repetitive physical tasks such as squatting, stooping, and crouching.
• Flexible availability to work various shifts, including weekends, holidays, and overtime, as required by business needs.
• Must be or become Food Safety Certified within required timeframes and maintain certification thereafter.
• Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, MD or Laurel, DE.
• Must wear slip-resistant shoes while on duty.

Skills

• Leadership
• Customer Service
• Communication
• Supervisory
• Organizational
• Food Safety
• Business Math
• Accounting
• Computer
• Analytical
• Decision-making

Work Type

• Part-time

Experience Level

• 1 year of food service or retail management experience

Education Level

• High school diploma or GED
• ANSI-approved Food Safety Manager Certification

Salary/Compensations

• USD $16.00 - USD $20.00 /Hr.

About the Company

• Royal Farms