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About the Role

We’re building a team of incredibly talented product designers. At Dovetail, designers are accountable for crafting world-class experiences, interactions, and solutions that improve the product for our customers, and drive user adoption. This role places a stronger emphasis on visual design, prototyping, usability testing, and evolving our design system. We're looking for someone with exceptional attention to detail who can create experiences that reflect our incredibly high bar for quality.

Responsibilities

• Champion the customer by understanding their needs, perspectives, and goals through regular customer interaction, research initiatives, usability testing, and feedback analysis.
• Collaborate with the product team (researchers, designers, engineers, and product managers) across the entire design process to deliver new features and improve existing ones.
• Design elegant, intuitive solutions that balance customer needs with business goals and technical constraints.
• Partner closely with engineers from idea through to shipped product, ensuring high-quality implementation of designs.
• Evolve patterns and components within the design system in collaboration with designers and engineers to create a consistent and scalable design language.
• Contribute to the design team culture by actively participating in design rituals and collaborating on cross-product challenges.

Requirements

• Strong visual and interaction design skills with a background in graphic design, digital design, or a related discipline.
• Strong user interface and visual design skills.
• Ideally, a few years of experience designing software products.
• A strong portfolio that demonstrates creativity, craft, and attention to detail.
• Experience across the product design process, from product discovery and user research through to UX, interaction, and visual design.
• Confidence in prototyping concepts to quickly communicate and iterate on ideas.
• Ability to deliver thoughtful, detailed solutions with support when needed.
• Exceptional attention to detail with a high-quality bar and excellent taste.
• A pragmatic mindset, comfortable with ambiguity and shifting priorities.
• Resourceful problem-solving skills and ability to make pragmatic trade-offs while keeping the bigger picture in mind.
• Clear and thoughtful communication skills, confidently sharing opinions, ideas, and rationale.
• A highly collaborative working style, enjoying close work with researchers, product managers, and engineers.
• A great attitude, energized by working in a fast-paced environment with scope.
• Excitement about the opportunity to help shape both the product and the design team.
• Expectation to embed AI into day-to-day work, demonstrating thoughtful and pragmatic use of AI.

Skills

• Visual design
• Interaction design
• User interface design
• Prototyping
• Usability testing
• Design system evolution
• Product discovery
• User research
• UX design
• Communication
• Collaboration
• Problem-solving
• AI integration

Location

• Surry Hills HQ
• Sydney
• San Francisco

Work Type

• Full-time
• In-person first (4 days in office)
• Remote (US team)

Experience Level

• A few years of experience designing software products

Education Level

• Background in graphic design, digital design, or a related discipline

Salary/Compensations

• Competitive base salary plus options

Benefits

• Equity for everyone
• Flexible L&D and wellness benefits ($3000 L&D allowance or up to $1000 on wellness)
• Four weeks of accrued leave
• Floating public holidays
• Gifted bonus Kit Kat days
• Four weeks from anywhere (work from anywhere in the world)
• Generous parental leave (20 weeks for primary caregivers, 12 weeks for secondary caregivers, plus return-to-work support)
• Four weeks off after four years of employment
• Comprehensive US health, dental, vision, 401(k), and more through Sequoia

About the Company

• Dovetail is the Customer Intelligence Platform for the entire organization, unifying fragmented feedback from every touchpoint into a single AI-powered intelligence layer.
• Founded in 2017, Dovetail has a team of 100+ across offices in Sydney and San Francisco.
• We work with thousands of teams from Fortune 500 companies to innovative startups.
• Our mission is to help teams turn customer interaction noise into signal for faster prioritization and revenue growth.
• We are building a place where every team member feels supported and valued, celebrating individualism and encouraging authenticity.
• Diversity builds the best teams, and we highly encourage applications from people who identify as part of an underrepresented group.

Equal Opportunity

• We celebrate individualism and want you to show up as your authentic self every day.
• It’s no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an underrepresented group.