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About the Role

The Systems Analyst serves as the primary liaison between IT and internal users, supporting a predominantly Windows-based environment with approximately 300 users. This role is ideal for someone who thrives on solving problems, improving user experiences, and growing their IT career through hands-on support and strategic contributions.

Responsibilities

• Provide technical support and troubleshooting for internal users across hardware, software, and network issues.
• Respond to and resolve Helpdesk service requests and escalations in a timely manner.
• Manage procurement and deployment of hardware and software solutions.
• Deliver technical training and create user-friendly training materials.
• Research, recommend, and implement IT solutions aligned with business goals.
• Uphold compliance by adhering to key operational processes, including Access Management, Incident Management, and Problem Management.
• Deliver exceptional customer service and foster strong internal relationships.

Requirements

• Minimum 2 years of experience in IT support, Helpdesk, or network administration.
• Bachelor’s degree in information systems or equivalent work experience.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Windows-based operating systems.
• IT certifications (e.g. CompTIA, Microsoft role-based certifications) or active pursuit of certifications preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills with ability to prioritize multiple tasks and meet deadlines.
• Professional demeanor and positive attitude in all interactions.
• Self-motivated with a strong work ethic and attention to detail.
• Effective communicator across all levels of the organization.
• Quick learner with the ability to work independently and collaboratively.
• Occasional lifting of equipment up to 25lbs.
• Extended periods of desk/computer work may be required.

Skills

• Windows-based environment support
• Apple products support (plus)
• Technical support and troubleshooting
• Helpdesk ticket resolution
• Hardware/software installation and management
• Technical training delivery
• IT solution research and implementation
• Access Management
• Incident Management
• Problem Management
• Customer service
• Microsoft Office Suite
• Windows operating systems

Location

• Office-based
• Remote work flexibility

Work Type

• Full-time

Experience Level

• Senior-level opportunities available for more experienced candidates

Education Level

• Bachelor’s degree in information systems or equivalent work experience

Salary/Compensations

• $65,000 - $80,000

Benefits

• Outstanding compensation & benefits
• 401(k) match
• Free on-site gym
• Paid parental leave
• Subsidized childcare

About the Company

• First American offers a high-performance culture and a state-of-the-art headquarters.
• We are hiring a limited number of professionals with a can-do attitude, who enjoy camaraderie, believe in excellence, and have an action orientation.
• We value being part of a highly empowered team and enjoy an environment that rewards innovation, hard work, and excellence.