Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Seeking an enthusiastic and customer-focused Credit Collections Specialist to join the Consumer & Small Business Credit team. This role involves delivering exceptional service to customers across Australia and New Zealand through collections-related conversations and account management with empathy and professionalism, while adhering to credit policies and minimizing losses.
Responsibilities
- Deliver exceptional service to Consumer & Small Business customers across Australia and New Zealand.
- Support customers through collections-related conversations and account management with empathy and professionalism.
- Deliver outstanding customer service while adhering to credit policies.
- Support appropriate customer outcomes.
- Help to minimize losses.
Requirements
- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Location
- Australia
- New Zealand
Work Type
- Call-centre based
- Hybrid
- Onsite
- Virtual
Salary/Compensations
- Competitive base salaries
- Bonus incentives
Benefits
- Structured training program
- Ongoing coaching and support
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express has a culture built on a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company has an unwavering commitment to back its customers, communities, and colleagues.
- American Express operates with a strong risk mindset, ensuring they uphold their brand promise of trust, security, and service.
- Team Amex offers powerful backing with comprehensive support for holistic well-being, opportunities to learn new skills, develop as a leader, and grow careers.
- At American Express, employee voices and ideas matter, their work makes an impact, and together, they help define the future of American Express.